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Doha

    Laundry Supervisor - Doha, دولة قطر - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Doha, دولة قطر

    منذ 6 ساعات

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    وصف

    Laundry SupervisorYour day-to-day:

    • Reporting to the Laundry Manager, Laundry Supervisor supports the Manager with all the below duties
    • Ensure the smooth functioning of the laundry facility, including receiving, sorting, washing, drying, folding, and packaging of laundry items.
    • Plan and organize workflow, ensuring timely completion of tasks and adherence to quality standards.
    • Monitor and control equipment operation, maintenance, and repairs, and coordinate with technical staff when needed.
    • Inspect finished laundry items for cleanliness, stains, damages, or other issues, and take appropriate corrective actions.
    • Monitor the performance of laundry equipment, troubleshoot any problems, and coordinate repairs or replacements.
    • Maintain adequate inventory levels of laundry supplies, detergents, fabric softeners, and other consumables.
    • Implement inventory control measures to minimize waste, loss, or theft.
    • Ensure a high level of customer satisfaction by addressing customer inquiries, concerns, or complaints promptly and effectively.
    • Collaborate with the customer service team to resolve any laundry-related issues and provide exceptional service to clients.
    • Ensure compliance with health and safety regulations and implement proper safety protocols in the laundry facility.
    • Train staff on safe operating procedures, handling of chemicals, and use of personal protective equipment.
    • Conduct regular safety inspections, identify potential hazards, and take appropriate measures to mitigate risks.
    • Maintain accurate records of daily operations, including production reports, inventory records, and maintenance logs.
    • Prepare regular reports on productivity, quality, and other key performance indicators for management review.
    • Supervise and lead a team of laundry staff
    • Assign duties and responsibilities, provide training and guidance.
    • Foster a positive work environment and promote teamwork

    What we need from you:

    • The ideal candidate should have a minimum of 2-3 years of experience in a similar role.
    • Good English communication skills are essential both oral and written.
    • Experience with Hotel Property Management System, Opera.
    • Proactive with a meticulous eye for detail, Strong organizational, supervisory, and communication skills
    • Able to convey information and ideas clearly (Communication)
    • Effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and Guests
    • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
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