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Doha

    E-commerce Manager - Doha, دولة قطر - Accor Hotels

    Accor Hotels
    Accor Hotels Doha, دولة قطر

    منذ 6 أيام

    Accor Hotels background
    وصف
    Work closely with hotels in KSA to support optimizing their online performance
    • Being the key point of contacts for all hotels in the country, ensure first level of support on web direct, OTAs and online levers
    • Highlight key challenges and coordinate action plans with internal and external stakeholders from Revenue, Marketing, and Operations
    • Assess hotels content across platforms and provide guidance to uplift the hotel's image and ensure all guidelines are followed
    • Provide trainings to hotel resources on key tools (HOD, photo library, Yext, Sprinklr...)
    - Support the Regional Digital team in the roll-out and implementation of digital processes, tools and initiatives - Coordinate hotel onboarding (or de-flagging) for all digital levers - Review and monitor competition's initiatives to maintain attractiveness in terms of content quality and offer appeal - Collaborate with local agencies and other vendor partners - Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points - Drive in-hotel initiatives to boost direct channels and ALL app visibility - Identify opportunities for Digital on Demand where appropriate
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