- Prioritizing of assignments and registration of Social Media posts including escalations for higher management. Ensuring the cases are actioned in a timely manner
- Mediating between claiming agencies for pending Customer Care claims, Evaluating and communicating with Customer Care Team and Claim Agency (eg. Aihelp, Yource B.V; Flightright) for pending claims / compensation details to avoid delays in case handling payment, create and share tailored information templates for system integration with the stakeholders
- Raising new and enhancement requests through User Story (Case Management Technical Fault reporting) to ensure smooth system performance.
- Conducting MS Dynamics and procedural training for new joiners in Head Office and Outstation, Updating the team on any changes/new procedures pertaining to case management and MS Dynamics
- Assist in data testing, monitor progress, report lapses for management review - identifying technical (Bugs) errors in MS Dynamics, and escalate to IT Department.
- Updating and maintaining a record for GCEO-Weekly and Case Brief Reports
- Perform other department duties related to Customer Care, which includes handling customer feedback. and provide necessary support in ensuring customer feedback is resolved in a timely manner.
- Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible. Qualifications
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Operational Support Officer
منذ أسبوع
General Dynamics Information Technology Qatar, دولة قطرClearance Level Top Secret/SCI Category Intelligence Location Not Applicable, Qatar Onsite Workplace · **Requisition Type**:Pipeline****: · **Your Impact**: · Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department ...
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Operational Support Officer
منذ 3 أيام
General Dynamics Information Technology Qatar, دولة قطرClearance Level · - Top Secret/SCI · Category · - Intelligence · Location · - Not Applicable, Qatar · **Travel Required**:10-25%****: · **Requisition Type**:Pipeline****: · EDUCATION, KNOWLEDGE, AND SKILLS. Minimum qualifications required · a. A minimum of Three (3) years' of ope ...
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Operational Support Officer
منذ يومين
General Dynamics Information Technology Qatar, دولة قطرClearance Level Top Secret/SCI Category Intelligence Location Not Applicable, Qatar Onsite Workplace · **Requisition Type**:Regular****: · **Your Impact**: · Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department ...
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IT Support and Automation Officer
منذ أسبوع
QATAR Airways Dukhan, دولة قطرOperational accountabilities include: · • Co-ordinate system enhancements to CROAMIS with IT service providers by analyzing business requirements to ensure improvements within QAS Cargo business processes. · • Co-ordinate testing of system releases, updates and fixes with exter ...
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Chat Support Officer
منذ أسبوع
Sidra Medicine Doha Dukhan, دولة قطرResponsibilities: - Respond to customerinquiries and resolve technical issues through chat and emailcommunication - Provide accurate and timely information tocustomers regarding product updates, services, and troubleshooting- Collaborate with other team members to escalate comple ...
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Chat Support Officer
منذ 3 أيام
Sidra Medicine Doha Dukhan, دولة قطرResponsibilities: - Respond to customer inquiries and resolve technical issues through chat and email communication - Provide accurate and timely information to customers regarding product updates, services, and troubleshooting - Collaborate with other team members to escalate co ...
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Associate Relationship Support Officer
منذ أسبوع
HSBC Dukhan, دولة قطر**Associate Relationship Support Officer -Part time (Qatari Nationals Only)** · • *Some careers growfaster than others.** We're looking for progressive mindswho are driven and forward-thinking, who are open to differentideas and cultures, who can connect with customers and colle ...
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Senior Training Support Officer
منذ أسبوع
BAE Systems Strategic Aerospace Services WLL Dukhan, دولة قطرThe role will provide support to the Typhoon Training Manager undertaking a range of activities that supports the successful delivery of BAE Systems contractual Training responsibilities across the Typhoon Availability Service Operation at Dukhan Air Force Base (AFB) in Qatar. · ...
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Associate Relationship Support Officer
منذ أسبوعين
HSBC Dukhan, دولة قطر**Associate Relationship Support Officer - Part time (Qatari Nationals Only)** · • *Some careers grow faster than others.** We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and c ...
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Community Order Support COS Officer
منذ أسبوع
Vectrus Dukhan, دولة قطرResponsibilities · • Provide unarmedcommunity officer support services · • Provides mobile,roving, and static unarmed community order support services. Dutiesinclude roving (foot), mobile (vehicle), and static patrols. · • Role includes providing first response; recordingincide ...
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Community Order Support COS Officer
منذ أسبوع
Vectrus Dukhan, دولة قطرResponsibilities · • Provide unarmed community officer support services · • Provides mobile, roving, and static unarmed community order support services. Duties include roving (foot), mobile (vehicle), and static patrols. · • Role includes providing first response; recording i ...
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Support Officer- ChargebackDisputes
منذ أسبوع
vista global Al-Jumayliyah, دولة قطرResponsiblity : · •Facilitatingcommunication in disputes to establish amutualagreement. · • Clarifying the arguments ofopposingparties. · • Conducting initial meetings forbothparties to describe the arbitrationprocess. · • Settingup appointments with bothparties. · • Applyin ...
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Support Officer- ChargebackDisputes
منذ أسبوع
vista global al-Jumayliyah, دولة قطرResponsiblity : · • Facilitatingcommunication in disputes to establish a mutualagreement. · • Clarifying the arguments of opposingparties. · • Conducting initial meetings for bothparties to describe the arbitrationprocess. · • Setting up appointments with bothparties. · • Ap ...
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Officer Planning Support
منذ أسبوع
Ooredoo Group Qatar, دولة قطرThis role is responsible for supporting execution end-to-end optimisation and efficiency of mobile (macro, metro, micro, femtocell, and picocells) active network in terms of capacity, coverage and QoS. · To assist in the maintenance and development of systems for the receipt and ...
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Community Order Support COS Officer
منذ أسبوع
V2X Inc Al-Jumayliyah, دولة قطرOverview Provides mobile, roving, and staticunarmed community order support services Duties include roving(foot), mobile (vehicle), and static patrols Role includesproviding first response; recording incidents; and providingspecialized unarmed community order support (COS) servic ...
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Community Order Support COS Officer
منذ أسبوعين
V2X Inc al-Jumayliyah, دولة قطرOverview Provides mobile, roving, and static unarmed community order support services Duties include roving (foot), mobile (vehicle), and static patrols Role includes providing first response; recording incidents; and providing specialized unarmed community order support (COS) se ...
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Customer Support Specialist Home Office
منذ أسبوع
Intertech Co Ash-Shahaniyah, دولة قطرTurkish Customer Support Specialist HomeOffice Turkish Customer Support Specialist Home Office · •Helping both Turkish and English-speaking customers via chat ande-mail · • Working together with your team to reach the bestcustomer satisfaction · • Managing customer accounts · ...
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Customer Support Specialist Home Office
منذ 3 أيام
Intertech Co ash-Shahaniyah, دولة قطرTurkish Customer Support Specialist Home Office Turkish Customer Support Specialist Home Office · • Helping both Turkish and English-speaking customers via chat and e-mail · • Working together with your team to reach the best customer satisfaction · • Managing customer account ...
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Subject Access Request Support Officer
منذ 3 أيام
QATAR Airways Umm Bab, دولة قطرOperational: - Responsible for processing and responding to customer's feedback via various communication channels. Communicate with customers using simple terminologies, oral and written communication should involve a high level of empathy and positive vocabulary, apply knowledg ...
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Programme Coordination Officer
منذ أسبوع
Talent Pal Qatar, دولة قطرOVERVIEW · **Parent Sector**: Field Office · **Duty Station**: Doha · **Classification of duty station**: filter12 · **Standard Duration of Assignement**: filter13 · **Job Family**: Programme Coordination · **Type of contract**: Non Staff · **Level**: Level 4 · **Duration of cont ...
System Support Officer - Dukhan, دولة قطر - QATAR Airways
وصف
About the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head Office and OutstationResponsibilities:
