- Monitor ICT support team overall performance and ensure the delivery of consistent quality customer service and support to achieve section's KPIs and CSFs.
- Act as 3nd level escalation for ICT support issues, this includes negative user's feedback and frustrated users, in effort to achieve high level customer satisfaction rates.
- Act on issues that require management attention e.g. VIP/VVIP requests and incidents, MAJOR incidents, Service disruption, service unavailability... Etc.
- Monitoring the process of ICT support to ensure courteous, timely, and effective resolution of end user issues.
- Constant review and update to incidents/request followed process and procedures followed by support team to ensure they follow ITS module of services.
- Track and analyze trends in Help Desk requests and generate statistical reports to management.
- Provide 3rd level technical support to issues raised by Support team.
- Coach and train ICT support team and Qatari developees, to expand their technical knowledge and experience.
- Oversee the development, implementation, and administration of support staff training and knowledge expansion.
- Ensure timely closure/implementation of cyber security controls resulted from cyber security taskforce, risk assessments, identified vulnerabilities, audits observations, to stay in line with the corporate security standards.
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Qatar Energy Dukhan, دولة قطرThis position requirespost-holder to be part of a team, and perform all tasks assigned todeliver top class service to our customers. Monitor ICT Supportteam performance and provide 3rd level support to customers withinestablished KPIs. Monitor the implementation of ICT department ...
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Vie QAtar
منذ يومين
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Développement de la Communication sur SITE F/H · Début souhaité : Février 2023 · Durée : 24 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, rep ...
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Vie QAtar
منذ يومين
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Digital Execution Engineer F/H · Début souhaité : Février 2023 · Durée : 12 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, repousser les limit ...
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Vie QAtar
منذ يومين
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Command Center - Reporting PowerBI F/H · Début souhaité : Février 2023 · Durée : 24 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, repousser l ...
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Lead of Quality
منذ أسبوع
NES FIRCROFT Qatar, دولة قطرBH-230168 · Posted: 11/04/2023 · - competitive- Qatar- Contract- Oil & Gas- Lead of Quality - Site- Supports the Quality Division Manager (Offplots) with the implementation of the Key reporting Areas and Focused KPI's. (Material Traceability, Welding, Coating and Insulation, Pres ...
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Site Administration Coordinator
منذ أسبوع
Talent Pal Qatar, دولة قطرbusiness or engineering degree, 5 years experience in office administration with construction site work, logistic & operational support for the work site, liaison between site requirements and head office, manpower & resource planning, scheduling. · **Rate**: Minimum of 1,700 Qat ...
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Safety Specialist
منذ 3 أيام
Kin-Tec Qatar, دولة قطرAn exciting opportunity to join a new project with a Oil & Gas Operator based in Qatar. They are looking for Safety Specialist to join ASAP. The role is a 1 year renewable contract working 5 days per week hours per day based in Ras Laffan. · Hourly rate, accommodation & transport ...
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Head of Shes Inlet Area
منذ أسبوع
NES FIRCROFT Qatar, دولة قطرBH-244388 · Posted: 30/08/2023 · - competitive- Qatar Qatar- Contract- Oil & Gas- Head of SHES Inlet Area- Provide SHES direction, guidance and leadership to NFS Onshore EPC PMT and CONTRACTOR(s) for fieldwork within the assigned area. · - Perform oversight of CONTRACTOR(s) and e ...
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Civil Engineer
منذ 4 أيام
Dolphin Energy Qatar, دولة قطرPRIMARY purpose · Plan, monitor coordinate and approve all civil and structural engineering design, procurement and construction activities associated with all projects across Dolphin Energy UAE in liaison with project planning and management for a wide range of activities includ ...
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Network Engineer
منذ 4 ساعات
Speedcast Qatar, دولة قطرNetwork Engineer · Position Overview · The Network Engineer role is responsible for the successful design and implementation of the end-to-end solution and will concentrate on the support and growth of existing and new business and products. · **Responsibilities**: · - Manage the ...
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Senior Operations Officer
منذ أسبوع
Talent Pal Qatar, دولة قطرWe are currently recruiting for Senior Operations Officer - WFM within Qatar Airways Customer Contact Center. · Operational accountabilities include: · - In cooperation with Manager Contact Centre Operations (MCCO), the role will be accountable for the administration, optimizatio ...
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Safety Culture Specialist
منذ أسبوع
NES FIRCROFT Qatar, دولة قطرBH-227285 · Posted: 13/03/2023 · - 00- Qatar- Contract- Oil & Gas- The Safety Culture Specialist serves in a dual role; where the initial objective is to operate in a consultative capacity, by providing expert support, guidance, and motivation to construction contractors and empl ...
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Shes Specialist
منذ 3 أيام
NES FIRCROFT Qatar, دولة قطرSHES Specialist ( 2 positions ) · **Job Description Highlights**: · - Supports the SHES Lead in the site implementation and verification of the NFXP Onshore EPC SHES Plans & Procedures, across all EPC packages. · - Supports NFXP Onshore EPC activities with oversight to the EPC CO ...
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Shes Head Inlet Area S
منذ 3 أيام
NES FIRCROFT Qatar, دولة قطرSHES Head Inlet Area S-1535 · - Provide SHES direction, guidance and leadership to NFS Onshore EPC PMT and CONTRACTOR(s) for fieldwork within the assigned area. · - Perform oversight of CONTRACTOR(s) and effectively manage a team of SHES Leads and Specialists to ensure compliance ...
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Head of Environment S
منذ 4 أيام
NES FIRCROFT Qatar, دولة قطرHead of Environment S-1525 · - Provide Environmental and Regulatory direction, guidance and leadership to NFS Onshore EPC PMT and CONTRACTOR(s) for fieldwork across all EPC Packages. · - Perform oversight of CONTRACTOR(s) and effectively manage a team of Environmental Specialists ...
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Site Inspector Mechanical
منذ أسبوع
Hill International, Inc Qatar, دولة قطر**General Description of Role and Responsibilities**: · - Monitoring all mechanical engineering networks aspects of the Project to ensure compliance with approved and proper standards. · - Inspects and test mechanical parts, assemblies and accessories prior to installation for co ...
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Senior Hse Manager Marine
منذ 4 ساعات
Milaha Qatar, دولة قطر**Description** · **Key Roles & Responsibilities**: · - Manage and direct HSE marine team to ensure Milaha maintains clear awareness of compliance and risk horizons within a challenging multifaceted organizational and operational environment with a diverse workforce. · - Continuo ...
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Newrest Qatar, دولة قطرTo provide support to the operations in order to ensure that all legislative, Company and Client issues pertaining to Employee Occupational Health, Safety & Welfare, Food Quality & Safety, HACCP and Environmental Management laws, as well as nutritional aspects are successfully im ...
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Principal Environmental Specialist
منذ يومين
Talent Pal Qatar, دولة قطر**Job Overview**: · Working within the Onshore business, reporting to the Onshore Business Environmental Manager the Principal Environmental Specialist will be responsible for providing expert input and advice to the business function and projects on environmental management ensu ...
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Principal Environmental Specialist
منذ أسبوع
Talent Pal Qatar, دولة قطر**Company Overview**: · People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. · Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energ ...
systems engineer service desk site support - Dukhan, دولة قطر - Qatar Energy
وصف
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our customers.
Monitor ICT Support team performance and provide 3rd level support to customers within established KPIs. Monitor the implementation of ICT department projects and liaises with other teams to ensure successful implementation.Post-holder is required to be up-to-date in IT CRM solutions and ITIL/ITSM support module, and latest IT desktop solution available in the market.
Excellent communication skills is required (telephone and face to face). Being able to communicate in Clear English/Arabic is equally important.Responsibilities will include but not limited to the following:
