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Doha

    Senior Application Specialist - Doha, دولة قطر - Ali Bin Ali

    Ali Bin Ali
    Ali Bin Ali Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ يوم

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    وصف
    • Generate high quality technical collateral that promotes the scientific capabilities of the products with an emphasis on providing a total solution for the customer and identify potential customers.
    • Serve as principal point of contact for customers with regard to the equipment's features and parameters queries/issues.
    • Memorizing product features and presenting their functionalities to customers using applicable medical terminology.
    • Perform testing to evaluate new processes, and during new equipment's installation and its related software implementation.
    • Exhibit product expertise during customer support and clinical training.
    • Work in coordination with the service unit team to determine nature of the clinical equipment problem.
    • Understands customers by proactively gathering information to learn about their needs and expectations.
    • Create of reports on the results of demonstrations, regular feedback about the needs and level of end user's satisfaction.
    • Communicate customer information and problems as well as opportunities to sales team.
    • Collaborate with service team and quality assurance in determining equipment related problems root causes and set corrective actions. Track vendor related issues from discovery to completion.
    • Ensure that the Project Team maintains a high-quality service and on time delivery of project outputs for the client.
    • Follows established processes in order to efficiently deliver high quality service.
    • Analyze competitor product and highlight our products features to customers.
    • Contributes to processes and supports business strategy.
    • Coordinate with sales team in pre- and post-sales support to customers.
    • Proven propensity to learn new technologies.
    • Organize and deliver training through candidate screening workshops, forums and seminars.
    • Coordinate with service team and project management team for training sessions at customer installation sites.
    • Manage all company equipment in good and orderly condition.
    • Develops in-depth technical product competency.
    • Able to work closely within a team.
    • Maintain existing customer network and inform customers of upgrades or new product lines.
    • builds ongoing relationships with customers.
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