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Operations Excellence Specialist
منذ 4 أيام
NES Fircroft Qatar, دولة قطر دوام كاملWe are hiring for a Contractual role for an Operating company to be based in Qatar · Position: Operations Excellence Specialist · Location: Ras Laffan, Doha HQ · Job requirements: Bachelor's degree in engineering Discipline · High level of proficiency in written and spoken Englis ...
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Operations Excellence Specialist
منذ 4 أيام
Qatar Energy ash-Shahaniyah, دولة قطرJob description: Job Purpose Serves as an Operations Excellence (OE) subject-matter expert (SME) to resolve operational issues and develop programs within respective areas of assignment. Plans and coordinates implementation of OE initiatives to meet expected standards and deliver ...
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Interface Specialist
منذ 10 ساعات
NES FIRCROFT Qatar, دولة قطر**Overview** · Chevron Phillips (CPChem) is currently seeking an Interface Specialist to support the development of Detail Design, Procurement, Construction, and Startup of the RLPP project. The Project, to be constructed in the Ras Laffan Industrial City, (RLIC) Qatar, includes ...
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Head of Secondary
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطرUnited School International, The Pearl Island · Qatar · - New · - Quick apply · - Job type: · - Full Time, Fixed Term · - Start date: · - August 2024 · - 7 January 2024 · **Job description**: · You will be responsible for the teaching and learning of students, curriculum developm ...
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Physician - Pediatrician
منذ 10 ساعات
Alfardan Medical with Northwestern Medicine Qatar, دولة قطر**Position Summary**: · The Physician reflects the mission, vision, and values of adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · ...
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Physician - Ear, Nose and Throat (Ent)
منذ 10 ساعات
Alfardan Medical with Northwestern Medicine Qatar, دولة قطر**Position Summary**: · The Physician reflects the mission, vision, and values of adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · ...
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Physician - Internist
منذ 10 ساعات
Alfardan Medical with Northwestern Medicine Qatar, دولة قطر**Position Summary**: · The Physician reflects the mission, vision, and values of adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · ...
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Teacher - Eal Specialist (Eyfs Background)
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطرUnited School International is the first and probably only school to be built on the Pearl, providing education for children within the local community. Because of its position, its beautiful architecture and facilities, The Pearl is one of the most desirable locations for both e ...
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Teacher - Eal Specialist (Primary Background)
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطرUnited School International is the first and probably only school to be built on the Pearl, providing education for children within the local community. Because of its position, its beautiful architecture and facilities, The Pearl is one of the most desirable locations for both e ...
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Logistics Manager QAtar
منذ 10 ساعات
Talent Pal Qatar, دولة قطرWe are seeking a Logistics Manager who will be responsible for directing, managing and coordinating logistics, warehouse, transportation and customer service activities. · - Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics p ...
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History Teacher
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطرUnited School International is the first and probably only school to be built on the Pearl, providing education for children within the local community. Because of its position, its beautiful architecture and facilities, The Pearl is one of the most desirable locations for both e ...
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Phase Leader Ks2-primary
منذ 10 ساعات
Oryx International School Qatar, دولة قطرWe seek to appoint an inspirational, dynamic Phase Leader KS2-Primary with a proven track record of excellent leadership standards to join our Team. · - Further details and essential criteria for the post can be found in the attached Job Description._ · Our leadership team are re ...
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Head of Eal
منذ 10 ساعات
Oryx International School Qatar, دولة قطرWe seek to appoint an inspirational, dynamic Head of EAL with a proven track record of excellent leadership standards to join our Team. · - Further details and essential criteria for the post can be found in the attached Job Description._ · Our leadership team are responsible for ...
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Teacher of Drama
منذ 10 ساعات
Oryx International School Qatar, دولة قطرPrevious applicants need not re-apply._ · **The Opportunity** · We seek to appoint an inspirational, dynamic Teacher of Drama with a proven track record of excellent teaching standards to join our Team. · - Further details and essential criteria for the post can be found in the a ...
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English Teacher
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطر**The Opportunity** · This is an extremely exciting opportunity for a talented and qualified English Teacher to join our school. You must have recent experience working as a English Teacher in a UK curriculum school internationally or within the UK. · United School International ...
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Head of Business
منذ 10 ساعات
Oryx International School Qatar, دولة قطرWe seek to appoint an inspirational, dynamic Head of Business & Economics with a proven track record of excellent leadership standards to join our Team. · - Further details and essential criteria for the post can be found in the attached Job Description._ · Our leadership team ar ...
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Maths Teacher
منذ 10 ساعات
United School International, The Pearl Island Qatar, دولة قطر**The Opportunity** · This is an extremely exciting opportunity for a talented and qualified Maths Teacher to join our school. You must have recent experience working as a Maths Teacher in a UK curriculum school internationally or within the UK. · **The role is due to start from ...
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Cover Teacher
منذ 10 ساعات
Oryx International School Qatar, دولة قطرThe Opportunity · We seek to appoint an inspirational, dynamic Cover Teacher with a proven track record of excellent leadership standards to join our Team. · - Further details and essential criteria for the post can be found in the attached Job Description._ · Our leadership team ...
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Head of Modern Foreign Language
منذ 10 ساعات
Oryx International School Qatar, دولة قطرWe seek to appoint an inspirational, dynamic Head of MFL with a proven track record of excellent leadership standards to join our Team. · - Further details and essential criteria for the post can be found in the attached Job Description._ · Our leadership team are responsible for ...
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Primary Deputy Head of Key Stage
منذ 10 ساعات
Qatar International School Qatar, دولة قطر**Contract**:Full-time, indefinite, fully sponsored · - **Generous tax-free package including**: · - Competitive basic salary plus additional allowances - all tax-free. · - Free furnished private accommodation with all utility bills paid. · - Free return flights home each year. · ...
Business Excellence Specialist - Dukhan, دولة قطر - MALOMATIA
وصف
Position Overview:
The Business Excellence Specialist in malomatia Contact Center plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment.
This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the contact center.
The Business Excellence Specialist collaborates with cross-functional teams, including operations, quality assurance, training, and technology, to streamline processes, improve customer experiences, and achieve key business objectives.
Key Responsibilities:
Business Excellence Specialist plays a key role in malomatia in driving operational excellence, quality assurance, and continuous improvement within the contact center, ultimately contributing to enhanced customer experiences and business success for malomatia and customers Performance Analysis and Reporting: Analyze contact center performance metrics, including service level, average handle time, first call resolution, customer satisfaction, and agent productivity.
Identify trends, patterns, and areas for improvement based on performance data and historical trends. Prepare and present regular reports and dashboards to stakeholders, highlighting key insights, performance trends, and actionable recommendations.Process Optimization:
Conduct end-to-end reviews of contact center processes, workflows, and procedures to identify inefficiencies, bottlenecks, and opportunities for improvement.
Collaborate with stakeholders to redesign processes, implement best practices, and streamline workflows to improve operational efficiency and enhance customer experiences.
Develop and maintain documentation, training materials, and standard operating procedures (SOPs) to ensure consistency and compliance with best practices.Quality Assurance and Compliance:
Design, implement, and manage quality assurance programs and initiatives to ensure consistency, accuracy, and compliance with company standards and industry regulations.
Develop evaluation criteria, scoring methodologies, and performance benchmarks for assessing agent interactions, adherence to scripts, and compliance with policies and procedures.
Conduct regular quality audits, provide feedback and coaching to agents, and track performance trends to drive continuous improvement in service quality and customer satisfaction.
Training and Development:
Partner with training teams to identify skill gaps, training needs, and opportunities for skills enhancement among contact center agents.
Develop and deliver training sessions, workshops, and coaching sessions to support skill development, performance improvement, and career advancement for contact center staff.
Monitor and evaluate the effectiveness of training programs, gather feedback from participants, and make recommendations for program enhancements and adjustments.
Customer Experience Enhancement:
Collaborate with cross-functional teams to identify opportunities for enhancing customer experiences through process improvements, technology enhancements, and service innovations.
Gather customer feedback, conduct surveys, and analyze customer interactions to understand needs, preferences, and pain points. Champion customer-centric initiatives and advocate for changes that prioritize customer satisfaction and loyalty.Continuous Improvement Initiatives:
Lead or participate in cross-functional teams focused on continuous improvement, innovation, and operational excellence.
Utilize Lean Six Sigma methodologies, root cause analysis, and other improvement frameworks to identify, prioritize, and implement process improvements and efficiency gains.
Monitor and track the progress of improvement initiatives, measure their impact on key performance metrics, and adjust strategies as needed to achieve desired outcomes.
Qualifications and Skills:
Native Arabic Speakers preferred due to the nature of jobs and interactions Bachelor's degree in business administration, operations management, or related field; master's degree preferred.
Proven experience (typically 5-8 years) in a business excellence, process improvement, or operations role within a contact center or customer service environment.
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Proficiency in quality assurance methodologies, process optimization techniques, and performance management frameworks.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
Certification in Lean Six Sigma, Quality Management, or related disciplines is desirable. Knowledge of contact center technologies, CRM systems, and workforce management tools is a plus.
مستخدمون من المهنة Business Excellence Specialist في Dukhān
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Edgar Keehan Caubang
A Building Information Modelling Specialist versed in the aspect of creating a Building Information ...