- Actively seek verbal feedback from customers.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Front Office Manager.
- Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
- Be proactive towards customers, assisting them with any reasonable requests.
- Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Take an active role in the Concierge team, ensuring effective communication and work as a team in order to reach goals and targets.
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Bell Attendant- Hefei
منذ أسبوع
Hilton Doha, دولة قطرActively seek verbal feedback fromcustomers. · Agree on and implement actions tomake improvements to customer service. · PromoteHilton Honors and its associated benefits to guests who are notalready enrolled in the program, ensuring that existing HiltonHonors members receive pers ...