Bell Attendant- Hefei - Doha, دولة قطر - Hilton

وصف

• Actively seek verbal feedback fromcustomers.
• Agree on and implement actions tomake improvements to customer service.
• PromoteHilton Honors and its associated benefits to guests who are notalready enrolled in the program, ensuring that existing HiltonHonors members receive personal and professional service thatrecognizes them as important guests and that their benefits arereceived.
• Positively deal with and learn fromcustomers' complaints and comments with follow-up andfeedback to the Front Office Manager.
• Make sureall customer requests and queries are responded to promptly andeffectively, adhering to Hilton brandstandards.
• Be proactive towards customers,assisting them with any reasonablerequests.
• Ensure that the concierge teamescorts guests to their rooms, hotel facilities and room featuresare explained, and luggage is delivered in a promptmanner.
• Take an active role in the Conciergeteam, ensuring effective communication and work as a team in orderto reach goals and targets.