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Dukhān

    Engineering Director Sustaining Engineering - Dukhan, دولة قطر - Canonical

    Canonical
    Canonical Dukhan, دولة قطر

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    The Sustaining Engineering group is aworldwide team of generalist open source software engineers,responsible for driving software issues reported by Canonicalcustomers to successful resolution.

    We tackle problems in anypackage in Ubuntu, and for our largest customers, will engage ondeep issues in upstream projects not yet packaged in thedistribution.

    We are Canonical's open source specialforces, or SWAT team, or firefighting ladder, as you prefer.

    Wework on the hardest-to-debug production problems in the kernel, andwe work in every programming language you can find in open source.

    Depending on your perspective this is either an absoluteengineering nightmare or the world's best way to spend afully paid day :
    ) We take care over career and skills developmentfor our colleagues, and we are in a unique position to offerengineers an incredibly wide range of topics into which they candelve deeply to become our first and best expert. As our customerbase expands, and as we have become more confident to make servicecommitments to a wider and wider range of open source, we haveexpanded the range of technologies in which we can justifyinvesting time and attention. We are now in a push to become theworld's leading provider of open source from the publiccloud to the edge, from desktops to servers and IoT. As anEngineering Director role, this position will manage the managersof multiple teams. We try to keep each frontline team in a singletimezone, but this position of necessity has global responsibility,so the successful candidate will need to be able to setexpectations and manage remotely.


    In this role, you will:

    • Define the strategy of the Sustaining Engineering group,as a part of the overall direction set for the wider organization
    • Act as an escalation point for key customers andinternal escalations, occasionally over weekends
    • Be anadvocate for your group and shape the overall Support strategyalong with other senior leaders
    • Hire, organize, grow,nurture and lead a diverse set of technical contributors to provideexcellent customer support for the platform at the heart of cloudand enterprise computing
    • Be involved with contracts,customers and executives across the table in renewal and salesdiscussions
    • Influence others and be a committed, vocalleader across the organization
    • Define and ensureadherence to company and team processes
    • Use analytics toshape and drive the team and business
    • Be comfortable andconfident leading and working across geographically dispersed teams
    • Work from home with global travel up to 20% for companyand industry events and customer meetings This role will suit adynamic and driven leader with a passion for open-source and apenchant for building world class teams, who prefers to tackle hardproblems under pressure without needing to manage a long-termroadmap

    Location:
    This is a home-based role that can be filled inany timezone. What we are looking for in you

    • You are anarticulate communicator and want to lead a global business
    • You love technology and working with brilliant people
    • You have a solid understanding of three or more of:Ubuntu - kernel or userspace, Kubernetes, OpenStack, Ceph,QEMU/KVM, LXC/LXD, Postgresql, Mongo, deb or snap packaging
    • You value getting things done the right way
    • You follow industry trends and new technologies
    • Experience in leading, coaching and mentoring software developers
    • Experience with Open Source and Open Source BusinessModels
    • Outstanding Linux based software engineeringtrack record
    • You value soft skills and are passionate,enterprising, thoughtful, and self-motivated
    • You willbring an exceptional academic track record What we offer you Weconsider geographical location, experience, and performance inshaping compensation worldwide. We revisit compensation annually(and more often for graduates and associates) to ensure werecognise outstanding performance. In addition to base pay, weoffer a performance-driven annual bonus. We provide all teammembers with additional benefits, which reflect our values andideals. We balance our programs to meet local needs and ensurefairness globally.
    • Distributed work environment withtwice-yearly team sprints in person
    • Personal learningand development budget of USD 2,000 per year
    • Annualcompensation review
    • Recognition rewards
    • Annual holiday leave
    • Maternity and paternity leave
    • Employee Assistance Programme
    • Opportunity totravel to new locations to meet colleagues
    • PriorityPass, and travel upgrades for long haul company events AboutCanonical Canonical is a pioneering tech firm at the forefront ofthe global move to open source. As the company that publishesUbuntu, one of the most important open source projects and theplatform for AI, IoT and the cloud, we are changing the world on adaily basis. We recruit on a global basis and set a very highstandard for people joining the company. We expect excellence - inorder to succeed, we need to be the best at what we do. Canonicalhas been a remote-first company since its inception in 2004.Working here is a step into the future, and will challenge you tothink differently, work smarter, learn new skills, and raise yourgame. Canonical is an equal opportunity employer We are proud tofoster a workplace free from discrimination. Diversity ofexperience, perspectives, and background create a better workenvironment and better products. Whatever your identity, we willgive your application fair consideration.
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