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Doha

    User Support Administrator - Doha, دولة قطر - MiLaha

    MiLaha
    MiLaha Doha, دولة قطر

    منذ 4 ساعات

    Milaha background
    وصف



    Equipment and Software Operational Support including:

    • Installs and configures computers and peripherals on data networks.
    • Assists in capacity planning of computers.
    • Provides guidance and training to staff in resolving problems and queries.
    • Distributes computers and printers according to assigned schedule.
    • Coordinates activities of external contractors completing installations of computers and printers.
    • Computer Services Help Desk Support:
    • First point of contact in all computer hardware and software problems and requests.
    • Analyzes problems (both technical and operational) and arrives at workable solutions.
    • Updates and maintains the related database(s).
    • Assists in the support of administrative computerbased applications.
    • Equipment and

    Software Technical Support:

    • Provides support and resolves problems related to installed computer software.
    • Dispatches other Information Technology staff and vendor representatives to assist in resolving problems.
    • Identifies software application, network and hardware malfunctions and takes appropriate action to resolve issues
    • Respond to user inquiries on technical issues via help desk software, such as incident tracking system, and ensure that support is provided in an accurate and timely manner;
    • Monitor and maintain Milaha's computing systems and networks, diagnose hardware/software breakdowns and resolve any technical problems, either face-to-face or on the phone;
    • Identify failure and impacts by resolving and troubleshooting simple to intermediate issues relating to Milaha's systems hardware or software;
    • Manage and maintain all computers by means of ensuring and contributing to optimal availability and provision of Helpdesk support services;
    • Provide qualitative services to users on their technical problems and support users in their day-to-day tasks while adhering to corporate policies and procedures;
    • Assist in the implementation and development of Milaha network backup and disaster recovery standards and procedures in coordination with respective IT personnel;
    • Ensure that appropriate remedial actions are implemented according to pre-established standards and procedures;
    • Perform other job-related duties as assigned.



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