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Doha

    Technical Support Administrator - Doha, دولة قطر - Al Abdulghani Motors

    Al Abdulghani Motors
    Al Abdulghani Motors Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ أسبوع

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    وصف
    • Provide technical support to end-users across various locations.
    • Troubleshoot and resolve hardware, software, and network issues efficiently.
    • Assist with the setup and configuration of remote workstations and devices.
    • Diagnose and resolve technical issues via phone, Teams, email, or remote desktop tools.
    • Escalate complex issues to appropriate IT personnel when necessary.
    • Document and track support requests to ensure timely resolution
    • Install, configure, and update software applications and operating systems.
    • Conduct remote troubleshooting for hardware-related problems and coordinate with vendors for repairs or replacements.
    • Provide guidance and training to remote users on IT tools, applications, and best practices.
    • Create and update user documentation for common issues and resolutions.
    • Ensure compliance with security policies and procedures for remote access.
    • Implement and maintain security measures to safeguard remote systems and data.
    • Communicate effectively with team members and management regarding ongoing support activities.
    • Proven experience as an IT Technical Support Specialist or similar role.
    • Familiarity with remote support tools and techniques.
    • Ability to work independently and efficiently in a remote environment.
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