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    Spa Executive - Doha, دولة قطر - Fairmont Hotels & Resorts

    Fairmont Hotels & Resorts
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    وصف

    The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.

    Administrative And Financial Responsibilities

    • Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
    • Maintain accurate records of all data produced by recreation department.
    • Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
    • Review purchase requisitions required to have adequate stock of equipment and supplies.
    • Support to prepare monthly reports relevant to the operations.
    • Report any maintenance requirements of the recreation areas.

    Guest Quality and Operational Excellence

    • Recognise arrivals of all VIP guests arriving in the facility and the hotel.
    • Ensure the facility is in peak condition at all times.
    • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
    • Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
    • Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
    • Deal with any guest complaints, comments or concerns with discretion and urgency.
    • Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
    • Ensure lighting and music levels are correctly set and maintained.
    • Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment's.
    • Ensure all employees follow operational standards for cleanliness and upkeep of the facility.

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