- Lead the development of the airlines ancillary revenue strategy to maximise the revenue generation by selling hotels, transfers, insurance and other non-air product.
- Direct the management and implementation of multiple large and complex projects: develop project plans and timelines: make staffing decisions based on assessment of team members skills and workloads and identify and manage risk, maintaining a project risk log, detailing risks, actions and decisions taken and resolution, to minimise and mitigate all project associated risks.
- Promote the alignment of Commercial objectives by aligning sales, marketing and distribution strategies with the rapidly increasing importance of all e-channels within the industry to ensure that efforts are aligned for maximum revenue generation. Drive initiatives to ensure category leadership in the airline E-commerce environment.
- Establish business processes, systems and procedures to ensure that E-commerce strategies are operationalised within the organisation, globally.
- Increase self-servicing shares with the aim of reducing cost of sales and servicing.
- Manage the product development roadmap of E-sales and E-servicing tools, for example, Internet Booking Engine, Online Check-in and Mobile platforms, to ensure that the airline is at the cutting edge of available technological developments and that our product is at the forefront of the industry.
- Oversee the customer service operation to support sales and E-services, globally.
- Lead the RFP processes for multi-million dollar purchases to ensure E-commerce technologies and services meet requirements. Lead initiatives to identify research and make recommendations for business improvements ensuring end to end success of the analysis, information gathering and execution.
- Collaborate to deliver a 5 star customer experience on the web, mobile and other E channels to encourage returning customers thus increasing revenue.
- Minimum 10 years relevant experience within E-Commerce.
- At least 5 years work experience in an airline, travel or hospitality industry environment.
- Prior experience of working in a head office of a multi-national organisation.
- Formal training on airline reservation and ticketing systems.
- Experience of working in field sales and marketing.
- Prior exposure to working in a multi-cultural environment.
- Previous experience of working in several geographical regions.
- Great presentation skills and the ability and confidence to present to executive Senior Management level.
- Ability to see the bigger picture, proven research skills.
- Coordination skills of project activities and tasks across many departments, vendors and stakeholders.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.
- Ability to foster teamwork among team members.
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