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Doha

    Senior Technical Analyst - Doha, دولة قطر - MiLaha

    MiLaha
    MiLaha Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ 6 أيام

    Milaha background
    وصف

    • Liaise extensively with external or internal customers, analyzing customers' existing systems and business models
    • Develop / administer system integrations and coordinate with business in fixing issues if any
    • Gather, document and maintain the necessary information to enable the project team (business and IT staff) to undertake the project and deliver successfully.
    • Application configuration/setup for all application projects in the various instances of the release life Cycle
    • Document proposed changes to the requirements and solution to enable impact analysis and revised business case, specifications, budgets, timescales and plans to be prepared and authorized.
    • Develop the processes necessary to efficiently operate the proposed solution including user guides, manuals, training materials and implementation and data conversion aids.
    • Raising Service Requests with Application Support/SI for different issues and following up till resolution
    • Technical support for preparation of different Customized Reports as required by business, Provide end user training for integrations and new developments as and when required
    • Demonstrate application functionality, solicit feedback and ensure that project sponsor requirements are met. Work with business and IT staff to enable thorough testing and successful implementation of the solution
    • Investigate on recurring application issues, look for resolution and escalate to another level if needed with recommendations for development to solve the root cause of the issue
    • Analyses testing results to ensure the solution meets the needs of the business
    • May meet regularly with internal team to update on work statuses and deliverable and discuss work progress and obstacles and enable thorough testing and successful implementation of the solution
    • Liaising with other IT staff such as Technical Support and Application Service Delivery to produce new systems
    • Develop the processes necessary to efficiently operate the proposed solution including user guides, manuals, training materials and implementation and data conversion aids
    • Configuring users access rights to applications according to Milaha's Policies and Procedures for Applications Access
    • Perform other job-related duties as assigned
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