- Manage and supervise a team of online chat support agents, ensuring they provide efficient and effective customer service
- Develop and implement strategies to optimize the online chat support system and improve response times
- Monitor chat interactions to ensure quality and adherence to company policies
- Provide training and guidance to chat support agents to enhance their performance
- Collaborate with other departments to address customer issues and provide timely solutions
- Generate reports on chat support performance metrics and present findings to upper management
- Stay informed about industry trends and best practices in online customer support Requirements:
- Bachelor's degree in Business Administration or a related field
- Proven experience in managing online chat support teams
- Strong communication and interpersonal skills
- Independent and adaptable with the ability to work in a fastpaced environment
- Strategic planning and project management skills
- Proficiency in Microsoft Office and chat support software
- Excellent problemsolving abilities and customer service orientation Benefits:
- Dental insurance
- Visa sponsorship
- Profit sharing
-
Account Support Manager
منذ 6 أيام
QATAR Airways Dukhan, دولة قطرResponsibilities: - Serve as the primary point of contact for assigned customer accounts, building strong relationships and providing exceptional customer service. - Coordinate with internal teams to ensure timely and accurate delivery of services to customers. - Analyze account ...
-
Online Chat Support Manager
منذ أسبوع
qatar aluminium Dukhan, دولة قطرAs the Online ChatSupport Manager at Qatar Aluminum Limited, located in Doha, QA, youwill be responsible for overseeing and managing the online chatsupport team, serving as the primary point of contact for customersseeking assistance through live chat. This role is part-time,requ ...
-
GENERAL ELECTRIC Dukhan, دولة قطرJob Summary Offers the opportunity as anexperienced Technical Support Engineer to join the team in Doha,Qatar. The role is based in customer office (Qatar Gasheadquarters) Essential Responsibilities · • Provide skilledlevel engineering support for all current customer contracts, ...
-
Online Support Manager
منذ أسبوع
United Development Company Al-Jumayliyah, دولة قطرResponsibilities : - Oversee and managetheonline support team, ensuring that all customer inquiriesandissues are addressed in a timely and professional manner -Developand implement strategies to improve online customersupportprocesses and procedures - Work closely with otherdepar ...
-
Online Support Manager
منذ 6 أيام
United Development Company al-Jumayliyah, دولة قطرResponsibilities : - Oversee and manage theonline support team, ensuring that all customer inquiries andissues are addressed in a timely and professional manner - Developand implement strategies to improve online customer supportprocesses and procedures - Work closely with other ...
-
IT Application Support Manager
منذ 6 أيام
Power International Holding Qatar, دولة قطرPrioritizes, analyzes, executes, and supports business application for Power International Holding. Provides program and project status updates. Oversees workflow changes and developing technology roadmaps and vendor analysis. Establishes and maintains relationships with all stak ...
-
facilities support services manager
منذ أسبوع
HAMAD Bin Khalifa University Al-Jumayliyah, دولة قطرHamad Bin Khalifa University (HBKU) isseeking applications for the position of Facilities &Support Services Manager. The applicant will be responsible formanaging facility infrastructures and ensuring the safe, efficient,and effective deployment of personnel and other resources w ...
-
Customer Service Manager-Support
منذ 6 أيام
Oracle Umm Bab, دولة قطرAre you ready to seize a leadershipopportunity that blends customer relationships with strategicinnovation to bring impeccable return of investment to customerservice delivery ? If yes, We're on the hunt for a dynamicleader who can blend their business acumen, managed services do ...
-
facilities support services manager
منذ أسبوع
HAMAD Bin Khalifa University al-Jumayliyah, دولة قطرHamad Bin Khalifa University (HBKU) is seeking applications for the position of Facilities & Support Services Manager. The applicant will be responsible for managing facility infrastructures and ensuring the safe, efficient, and effective deployment of personnel and other resourc ...
-
Customer Service Manager-Support
منذ 5 أيام
Oracle Umm Bab, دولة قطرAre you ready to seize a leadership opportunity that blends customer relationships with strategic innovation to bring impeccable return of investment to customer service delivery ? If yes, We're on the hunt for a dynamic leader who can blend their business acumen, managed service ...
-
Vie QAtar
منذ 3 أيام
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Digital Execution Engineer F/H · Début souhaité : Février 2023 · Durée : 12 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, repousser les limit ...
-
Vie QAtar
منذ 3 أيام
Technip Energies Qatar, دولة قطرLieu : RAS - LAFFAN (QATAR) · Poste : VIE Qatar - Command Center - Reporting PowerBI F/H · Début souhaité : Février 2023 · Durée : 24 mois · Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) · **Technip Energies - Ensemble, repousser l ...
-
Manager Service Delivery
منذ أسبوع
Speedcast Qatar, دولة قطرManager Service Delivery · Position Overview · The Service Delivery Manager (SDM) is based out of Doha, Qatar and is responsible for overseeing all operational activities for our customers based in Qatar, in particularly, QatarGas, ensuring all events are dealt with appropriately ...
-
Data Scientist
منذ 4 أيام
Dolphin Energy Qatar, دولة قطر**PRIMARY PURPOSE** · Plan and manage the Data Intelligence program for Dolphin Energy in coordination with Business stakeholders and under the leadership of Sr. Manager of Technology Solutions to support effective management decision making and for process optimization. · [Not t ...
-
HR Officer and Pa to Gm
منذ يومين
voco Qatar, دولة قطرSupport the Assistant Human Resources Manager in all Key HR functions, to include recruitment & employment administration, performance management systems, reward and recognition, succession planning, staff training administration, employee relations and general administration of ...
-
Lead of Contracts Epc
منذ 4 أيام
NES FIRCROFT Qatar, دولة قطرLead of Contracts EPC-3/4 · - The position is located at **RLIC site** and is responsible for providing commercial, contractual, and functional direction related to all aspects of contracting and change management including, the pre-award formulation of tender packages, administr ...
-
Business & Logistics Coordinator - Enermech
منذ 3 أيام
Talent Pal Qatar, دولة قطرFull time permanent position · - Work with a Global Organization · **We are?** · A leading specialist engineering services company delivering integrated solutions for complex energy and infrastructure projects and operating assets. Our business is built on the belief that our peo ...
-
Senior Environmental Analyst
منذ 3 أيام
Talent Pal Qatar, دولة قطرPermanent · Doha · Posted 1 week ago · Our reputable energy client is looking for Senior Environmental Analyst (Water) for their Corporate Health, Safety, Environment and Quality (BC) Department. · **Primary Purpose of Job**: · - Develop, maintain and communicate corporate level ...
-
Project Manager
منذ 7 ساعات
Idrica Qatar, دولة قطرDo you want to develop as a professional in a company where you will have autonomy and see the impact of your work with a team that will help you in everything you need? · This position will interest you · At Idrica we aim to create a better world by helping to make the managemen ...
-
Principal Process Engineer
منذ أسبوع
Orion Qatar, دولة قطر**Job description**: · We have a current opportunity for a Principal Process Engineer on a permanent basis. The position will be based in Doha. For further information about this position please apply. · **Responsibilities**: · - Reports to Lead Process Engineer · - Provides Coac ...
Online Chat Support Manager - Dukhan, دولة قطر - qatar aluminium
وصف
As the Online Chat Support Manager at Qatar Aluminum Limited, located in Doha, QA, you will be responsible for overseeing and managing the online chat support team, serving as the primary point of contact for customers seeking assistance through live chat.
This role is part-time, requiring a mid-to-senior level of experience with a minimum of 8 years in a similar role.
Responsibilities:
Working Environment:
At Qatar Aluminum Limited, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative atmosphere where employees can thrive and succeed.
