- Empatheticlistener
- Integrity andconfidentiality
- Honesty and reliability
- Internationally minded
- Emotional intelligence
- Intercultural awarenesscreative
- Flexible and a candoattitude
- Secondary certificate
- 3 years administrationexperience
- English ismandatory
- Arabic is an advantage
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Receptionist - Park House English School - Doha, دولة قطر - Talent Pal
وصف
Description
ISPPHES Receptionist Role Profile
Purpose of Role
The Receptionist is the first point of contactfor the school. They assist in the successful administration of theschool and provide excellent administrative support and highlyconfidential secretarial services. The role requires the incumbentto promote an efficient and excellent service while maintaining theethos of the school. The Receptionist is responsible forcoordinating front desk enquiries distributing correspondenceredirecting phone calls. and directing people appropriately andefficiently. Ultimately a Receptionists duties and responsibilitiesare to ensure the front desk welcomes guests positively andexecutes all administrative tasks to the highest qualitystandards.
ISP Principles
Begin with our children and students. Our children and students areat the heart of what we do. Simply their success is our success.Wellbeing and safety are both essential for learners and learning.Therefore we are consistent in identifying potential safeguardingissues and acting and following up on all concernsappropriately.
Treat everyonewith care and respect. We look after one another embracesimilarities and differences and promote the wellbeing of self andothers.
Operate effectively.We focus relentlessly on the things that are most important andwill make the most difference. We apply school policies andprocedures and embody the shared ideas of ourcommunity.
Learncontinuously. Getting better is what drives us. We positivelyengage with personal and professional development and schoolimprovement.
ISP PHESReceptionist KeyResponsibilities
Provision ofhighquality reception service including the efficient and courteousmanagement of incoming telephone calls and visitors in line withthe school guidelines
Greet and welcome guestsas soon as they arrive at the school entrance
Direct visitors to the appropriate person andoffice
Answer screen and forward incoming phonecalls
Coordinate frontdeskactivities
Ensure reception area is tidy andpresentable with all necessary stationery and material (e.g. pensforms and brochures)
Provide basic and accurateinformation inperson and via phone/email
Receivesort and distribute daily mail/deliveries
Administrative support across the school for office staff andteachers
Maintain daily accurate fireregisters
Log late children
Meet and greet new parents / children
Assistadmin office where necessary
Maintain officesecurity by following safety procedures and controlling access viathe reception desk (monitor logbook issue visitorbadges)
Order front office supplies and keepinventory of stock
Update calendars and schedulemeetings
Perform other clerical receptionistduties such as filing photocopying transcribing andfaxing
Attend appropriate ProfessionalDevelopment Courses
Initiate to improve thefront office environment
Assist with Open DaysPrize Giving and other school functions andevents
Health andSafety
Emphasize the importance of safety in allareas of the curriculum communicating to the pupils the
importance of a responsible attitude towards personal safety thesafety of others and respect for Park
House EnglishSchools property and equipment
Safeguard ParkHouse students
Take all necessary and reasonableprecautions to protect students equipment materials andfacilities
Assist in implementing all policiesand rules governing student life and conduct
Ensure that all the necessary health and safety rules andprocedures are being followed
Maintain anawareness of all the health and safety measures to be taken when inschool
Skill andKnowledge
Competencies
Excellent communication skills andcommand of the English language in spoken and written form. Fluencyin Arabic essential
Willing attitude to be apart of the school team
Strong sense ofprofessionalism
Safeguarding and welfare ofchildren
A collaborative teamplayer withexcellent interpersonal skills
Behaviormanagement
Proficient computer skills includingMicrosoft Office Suite (Word PowerPoint Outlook andExcel)
Handson experience with office equipment(e.g. scanners and printers)
Excellentorganizational skills and ability to prioritizeworkload.
Excellent interpersonal andcommunication skills in person telephone andwritten
Excellent Customer Service Skills withthe ability to use discretion patience tact and respect forconfidentiality.
Ability to remain calm composedand flexible within a busy and demandingenvironment
Ability to work effectively within ateam and on own initiative
Ability to beresourceful and proactive when issues arise
Multitasking and timemanagement skills with the ability toprioritize tasks
Ability to undertake a widerange of clerical administrative and generalduties
Must be accurate in recording details andmake full use of the Schools Management Systems
Integrity and confidentiality to be maintained at alltimes
Show loyalty and commitment toschool
Professional attitude andappearance
Ability to deal positively withchildren parents and staff
Sensitive caring andresponsive to the needs of young people
Enthusiastic and good at motivating students
Enthusiastic selfmotivated and selfinitiator
Willingness to undertake appropriate ProfessionalDevelopment
Assurance of total confidentialityand discretion
Ability to deal with emergenciesin a timely and effective manner while streamlining officeoperations.
Multitasking and stress managementskills.
Flexibility to work in shifts ifrequired
Attributes
Qualifications and Experience
ISP Commitment toSafeguarding Principles
ISP is committed tosafeguarding and promoting the welfare of children and young peopleand expects all staff and volunteers to share this commitment. Allpost holders are subject to appropriate vetting procedures andsatisfactory Criminal Background Checks or equivalent covering theprevious 10 years employmenthistory.
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