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Doha

    spa operations manager - Doha, دولة قطر - Mandarin Oriental Hotel Group

    Mandarin Oriental Hotel Group
    Mandarin Oriental Hotel Group Doha, دولة قطر

    منذ 4 أيام

    Default job background
    وصف
    Main Responsibilities


    • Overseeing of Spa Reception and Retails, Male and Female Relaxation Rooms, Male and Female Changing Rooms, Heat and Water Experiences, Fitness, Pools, Linen Room, Preparation Room and Offices.
    • In the absence of Director of Spa & Wellness, will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
    • Be the first point of contact for large groups. Manage the communication with group organizer. Offer competitive proposals. Co-ordinate appointments and update co-ordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F&B for lunch, hotel concierge for special requests.
    • Follow up on Spa packages, special requests and VIPs Complete Spa and Fitness tour to review standards, procedures and operational status.
    • Dealing with dissatisfied or disgruntled guests.
    • Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly.
    • Reviewing the spa soft for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization.
    • Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP s. Also, replying to guest, vendor, sales and colleague emails.
    • Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague s availability. Verify accuracy of input in Spa Soft and room assignments.
    • Responsible for motivating retail sales and ensure that all sales are recorded accurately.
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