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    IT Technician - Doha, دولة قطر - Zero One Business Solutions

    Zero One Business Solutions
    Zero One Business Solutions Doha, دولة قطر

    منذ 26 دقيقة

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    وصف

    Responsibilities

    • Serve as the point of contact for venue-based users seeking technical assistance over the phone, email or in-person.
    • investigate and help resolve issues on customer s IT domains using agreed troubleshooting methodologies.
    • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
    • To be proficient on ITSM processes and consult end-users on workflow.
    • Perform troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by customers.
    • Walk the customer through the problem-solving process.
    • Document fix processes and help streamline procedures for future technical support actions. Provide accurate information on IT services to the client groups.
    • Record incident and request updates and resolution in the ticket logs Pass on any feedback or suggestions by the clients to the management team.
    • Identify and suggest possible improvements in processes and procedures.
    • Participate in the bump-in, bump-out process. Deploy and configure all agreed on IT equipment (PC, peripherals, printers, etc.) in relative spaces.
    • Assist IT, Service Manager, with open tasks.
    • Cooperate with the assigned team on overall Event IT tasks for delivery of FWC.
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