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المهنيون
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خدمة العملاء/الدعم
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Doha
Mohamed  Ilham

اجتماعي


شبكات التواصل الاجتماعي

حول Mohamed Ilham:

As a Certified Service Advisor,    My professional experience includes listening to the customers as to consult their concerns and then collaborating with the Team leader/ Service Engineer to address the concerns. 
I enjoy providing excellent customer service,  but also enjoy working on cars myself from the childhood. 
I do work as "Service Advisor" more than 5 years with the wide knowledge in Customer Service,       Automobile Engineering & Management.

تجربة

Service Advisor.

Saleh Al Hamad Al Mana Co.  from November 2017 to Present day.

(Nissan, Infiniti & Renault Dealership in Qatar)

My job role includes 

  • Making Pro-Active Appointments for services.
  • Greeting, Receiving & Consulting customers to reach the highest level of Customer Retention & CS, which can bring a sustainable profit to the Dealers.
  • Preparing job cards & estimates with clear concerns to get easy understanding to the team-leader & technician to increase the workshop efficiency.
  • Explaining the repair invoice/ quotation to the customer with simple terms.
  • Making follow-up calls & messages to ensure customer satisfaction.
  • Developing the sales mindset & field knowledge thru online and OJTs to increase the interpersonal communication & customer service skills.

Awarded 

Highest performing Service Advisor. (Q3, 
Q4 – Financial Year 2021)
 

التعليم

Motor Vehicle Engineering & Management 

Completed Subjects
• Management Skills in Motor vehicle 
engineering
• Business System in Motor vehicle engineering
• Service Reception in Motor vehicle 
engineering
• Financial System in Motor vehicle engineering

Completed Dip. In Motor Vehicle Engineering system 2 (City & Guild).
• Engine System 2
• Chassis System 2
• Maths, Science & Electronics

Completed Certificate in Hybrid System (City & Guilds).

 

محترفون من نفس قطاع خدمة العملاء/الدعم مثل Mohamed Ilham

محترفون من قطاعات مختلفة بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

المستخدمون الآخرون الذين يطلق عليهم Mohamed

وظائف بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

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