حول Mohamed Ilham:
As a Certified Service Advisor, My professional experience includes listening to the customers as to consult their concerns and then collaborating with the Team leader/ Service Engineer to address the concerns.
I enjoy providing excellent customer service, but also enjoy working on cars myself from the childhood.
I do work as "Service Advisor" more than 5 years with the wide knowledge in Customer Service, Automobile Engineering & Management.
تجربة
Service Advisor.
Saleh Al Hamad Al Mana Co. from November 2017 to Present day.
(Nissan, Infiniti & Renault Dealership in Qatar)
My job role includes
- Making Pro-Active Appointments for services.
- Greeting, Receiving & Consulting customers to reach the highest level of Customer Retention & CS, which can bring a sustainable profit to the Dealers.
- Preparing job cards & estimates with clear concerns to get easy understanding to the team-leader & technician to increase the workshop efficiency.
- Explaining the repair invoice/ quotation to the customer with simple terms.
- Making follow-up calls & messages to ensure customer satisfaction.
- Developing the sales mindset & field knowledge thru online and OJTs to increase the interpersonal communication & customer service skills.
Awarded
Highest performing Service Advisor. (Q3,
Q4 – Financial Year 2021)
التعليم
Motor Vehicle Engineering & Management
Completed Subjects
• Management Skills in Motor vehicle
engineering
• Business System in Motor vehicle engineering
• Service Reception in Motor vehicle
engineering
• Financial System in Motor vehicle engineering
Completed Dip. In Motor Vehicle Engineering system 2 (City & Guild).
• Engine System 2
• Chassis System 2
• Maths, Science & Electronics
Completed Certificate in Hybrid System (City & Guilds).
محترفون من نفس قطاع خدمة العملاء/الدعم مثل Mohamed Ilham
محترفون من قطاعات مختلفة بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة
المستخدمون الآخرون الذين يطلق عليهم Mohamed
وظائف بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة
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