- Answer the phone with utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures, within 24 hours of receipt.
- Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, and cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards. Updates the Revenue/E Commerce Manager
- Review all expected arrivals one day prior to the arrival date.
- Ensure correct market and source codes are linked to the rate code used.
- Ensure all guest requests and preferences are linked to the concerned reservation
- Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
- Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
- Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
- Keep up to date on the current availability, any stop sales in place, current promotions in the hotel and local market.
- Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures
- Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
- High School Qualification.
- Minimum 1 year of job-related experience.
- Previous experiences in the same position within the international hotel environment.
- Knowledge of Computer Reservations System.
- Fluency in both written and spoken English.
- Knowledge of basic computer skills & Opera PMS System.
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Reservations Agent
منذ أسبوع
AccorHotels Al-Jumayliyah, دولة قطرCompany Description The most impressivelandmark to grace the Doha skyline, La Cigale Hotel lives up to itsreputation and introduces new levels of comfort to hotel andleisure facilities in the city. What is in it for you? - Employeebenefit card offering discounted rates in Accor w ...
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Cluster Reservations Agent
منذ أسبوع
Marriott International, Inc Al-Jumayliyah, دولة قطرJob NumberJob Category Reservations LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street,Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-Time Located Remotely? N Relocation? N Position TypeNon-Management * Process all reservation req ...
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Cluster Reservations Agent
منذ يوم
Marriott International, Inc al-Jumayliyah, دولة قطرJob NumberJob Category Reservations Location Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management * Process all reservation ...
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Reservations Manager
منذ أسبوع
Hilton Al-Jumayliyah, دولة قطرA Reservations Manager isresponsible for achieving occupancy targets/levels as identified inthe annual budget and marketing plan for Reservations. What will Ibe doing? As Reservations Manager, you are responsible forachieving occupancy targets/levels as identified in the annualbu ...
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Hospitality
منذ أسبوع
Inspired Al-Jumayliyah, دولة قطرHostess - Speciality Waiter - F&B;Supervisor - Waiter - Guest Relation Agent - Guest RelationSupervisor - Buggy Driver - Reservations Agent - Kids ClubSupervisor - Guest Service Associate - Lifeguard - Shallow -Steward - F&B; Attendant - AV Supervisor - MechanicalTechnician - Plu ...
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Front Office AgentReceptionist
منذ أسبوع
the ned doha al-Jumayliyah, دولة قطرLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Located in the ...
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Reservations Manager
منذ 6 أيام
Hilton al-Jumayliyah, دولة قطرA Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing? As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annu ...
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Hospitality
منذ يومين
Inspired al-Jumayliyah, دولة قطرHostess - Speciality Waiter - F&B; Supervisor - Waiter - Guest Relation Agent - Guest Relation Supervisor - Buggy Driver - Reservations Agent - Kids Club Supervisor - Guest Service Associate - Lifeguard - Shallow - Steward - F&B; Attendant - AV Supervisor - Mechanical Technician ...
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Events Executive
منذ أسبوع
Hilton Al-Jumayliyah, دولة قطرSpecifically, you would be responsibleforperforming the following tasks to the highest standards: · • Maximise all Meeting & Events Sales revenueopportunitiesthrough up selling of function items · •Closely monitoraccounts revenue and business production for Weddingaccounts · • ...
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Global Customer Service Officer
منذ أسبوعين
QATAR Airways al-Jumayliyah, دولة قطرTo support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo's position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to cha ...
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Guest Services Agent
منذ أسبوع
Wyndham Dubai Al-Jumayliyah, دولة قطرJob Description For Guest ServicesAgent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a GuestServices Agent to join our team at Wyndham Doha West Bay in Doha ,N/A .Job SummaryThe Guest Service Agent is responsible forproviding attentive, courteous and efficient service to all g ...
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Guest Services Agent
منذ يومين
Wyndham Dubai al-Jumayliyah, دولة قطرJob Description For Guest Services Agent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a Guest Services Agent to join our team at Wyndham Doha West Bay in Doha , N/A .Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to a ...
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Events Executive
منذ أسبوع
Hilton al-Jumayliyah, دولة قطرSpecifically, you would be responsible forperforming the following tasks to the highest standards: · • Maximise all Meeting & Events Sales revenue opportunitiesthrough up selling of function items · • Closely monitoraccounts revenue and business production for Wedding accounts ...
Reservations Agent - al-Jumayliyah, دولة قطر - Qatar Airways Qatar Airways
