- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in a customer-focused industry
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Magic Center Agent
منذ أسبوع
Hilton Doha, دولة قطرMagic Center Agent · A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. · **What will I be doing?** ...
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Magic Center Agent
منذ 3 أيام
Hilton Doha, دولة قطرA Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. · **What will I be doing?** · As a Magic Center A ...
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Call Center Agent
منذ أسبوع
B Holding Doha, دولة قطرWe are hiring for a CALL CENTER AGENT for the web-site of the shop (preferably with apple products experience). · *Arabic · *min experience as a call center agent is 3 years in Qatar · *valid QID and transferable visa · **Job Types**: Full-time, Permanent · Ability to commute/rel ...
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Call Center Agent
منذ أسبوع
Gardenia Medical Centre Doha, دولة قطرCall Center Agent · - Obtains client information by answering telephone calls; interviewing clients; verifying information. · - Determines eligibility by comparing client information to requirements. · - Establishes policies by entering client information; confirming pricing. · - ...
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Call Center Agent
منذ أسبوع
ECCO Gulf Doha, دولة قطرWe are hiring Call Center Agents (Arab Nationals) with following requirements · - Must have strong communication skills in both English and Arabic. · - Must have good customer service skills. · - Must have basic banking knowledge. · - Age must NOT be more than 35 years. · - Must ...
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Call Center Agent
منذ يوم
Applynewjobs Consulting Doha, دولة قطرPublished · January 26, 2023 · Location · Doha, Qatar · Category · Customer Service / Reservations / Telecalling · Job Type · Full-time · **Description**: · Looking for a Call center Agent for Doha, Qatar. · Job Responsibilities: · - Generate sales leads Identify and assess custo ...
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Call Center Agent
منذ 3 أيام
amitsqatar Doha, دولة قطرcall center agent (immediately) · 3 year experience · Female · Bilingual(Arabic and English) · نوع الوظيفة: دوام كامل · Ability to Commute: · - Doha (مطلوب) · Ability to Relocate: · - Doha: Relocate before starting work (مطلوب) ...
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Call Center Agent
منذ أسبوع
Ruby Qatar Doha, دولة قطر**CALL CENTER AGENT** · **Responsibilities**: · - Conduct outbound calls to potential customers to promote our products/services and secure sales. · - Meet and exceed individual and team sales targets to contribute significantly to the company's revenue growth. · - Develop and ma ...
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Call Center Agent
منذ يومين
SHK Careers Doha, دولة قطرQualifications: · - At least 2 years of related experience · - Excellent English & Arabic communication skills · - Presentable with a pleasant personality · - **Salary Package: 2,200 QAR + housing and transportation provided by the company**_ · **Job Types**: Full-time, Permanent ...
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Call Center Agent
منذ أسبوع
SHK Careers Doha, دولة قطرQualifications: · - At least 2 years of related experience with Hotel Apartment/Real Estate background · - Excellent English & Arabic communication skills · - Presentable with a pleasant personality · - **Salary Package: 2,200 QAR + housing and transportation provided by the comp ...
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Call Center Agent
منذ 3 أيام
PHI Medcare Doha, دولة قطر**Position: Call Center Agent** · **Start date: As soon as possible** · **About Us** · PHI MEDCARE is a private medical center in Qatar which specializes in Single Day Surgery, Plastic Surgery, Dermatology, Ears-Nose-Throat Clinic (ENT), Pharmacy and Laboratory. We are committed ...
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Call Center Agent
منذ يوم
Driving School Doha, دولة قطرTo answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the product ...
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Call Center Agent
منذ أسبوع
Asmakh to A to Z Services Group Doha, دولة قطر**Responsibilities** · - Take customer calls and provide accurate, satisfactory answers to their queries and concerns · - Identify customers' needs, clarify information and provide solutions and/or alternatives · - Build sustainable relationships and engage customers by taking th ...
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Call Center Agent
منذ 3 أيام
amitsqatar Doha, دولة قطرFemale · Bilingual (Arabic, English) · Working Hours. 7. am-2 pm · Ability to Commute: · - Doha (required) · Ability to Relocate: · - Doha: Relocate before starting work (required) ...
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منذ 6 أيام
Entelyst Enterprises Doha, دولة قطر**JD**: · - Answering Calls: Respond to calls from faculty, students, and staff, providing essential first-level IT response and support. · - Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services. · - Diagnosi ...
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Call Center Agent
منذ 3 أيام
Healthcare Careers Doha, دولة قطر**Qualifications**: · - Has minimum 2 years experience in a similar position **with Medical Center industry background is a MUST.**: · - Locally available with transferable visa · - Can join immediately · **Job Types**: Full-time, Permanent · Application Question(s): · - Are you ...
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Call Center Agent
منذ 6 أيام
Softje Doha, دولة قطر**Job Overview**: · **Responsibilities**: · - Answer incoming calls and respond to customer inquiries promptly and professionally. · - Provide information about products, services, and company policies to customers. · - Assist customers with placing orders, processing payments, a ...
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Typing Center Agent
منذ 4 أيام
Hawkeye Doha, دولة قطرJob Description: · - Must know Arabic + English typing on computer. · - Basic Hukoomi knowledge is preferred. · - Minimum 1 year experience is required. · - Any nationalities can apply. · - Knowing Hindi, Arabic and Bengali language is an advantage. · - Must have valid QID and be ...
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Call Center Agent
منذ 4 أيام
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation requests, ...
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Call Center Agent
منذ 3 أيام
Human Capital Group Doha, دولة قطر**Call Centre Agent** · **Tasks** · - Handling all incoming & outbound calls and redirect them or keep messages · - Greet and welcome guests · - Answer questions and address complaints issues · - Receive letters, packages etc. and distribute them · - Prepare outgoing mail by draf ...
Magic Center Agent - Doha, دولة قطر - Hilton
وصف
A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Magic Center Agent, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Magic Center contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Magic Center Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all