- Own and manage an ongoing program delivery in Qatar; controlling program scope, change control processes, risks/ issues and mitigation plans.
- Manage and monitor overall assignments of Product, Implementation, Managed services, Training teams, ensuring efficient tracking, oversight.
- Manage innovation labs in partnership with both internal and external stakeholders
- Partner and coordinate with success team to drive platform adoption.
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Coordinate and oversee the preparation and management of steering committee meeting presentations through collaborative efforts with internal teams, including Account Executives, Implementation Consultants, Success Managers, and Managed Services Consultants.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions
- Fluency in Arabic & English (Mandatory)
- Extensive experience of client management and close collaboration with business owners and executive level clients.
- Experienced managing projects in IT, SaaS, Social, or Software environment.
- Experienced working with multi-geo, multicultural delivery teams.
- Experienced in operating within Government settings.
- Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specificatio
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Program Manager- Qatar - al-Jumayliyah, دولة قطر - Sprinklr
منذ 6 أيام
