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    IT Support Analyst On-site Qatar - Doha, دولة قطر - Kanari AI

    Kanari AI
    Kanari AI Doha, دولة قطر

    منذ 5 أيام

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    وصف

    Kanari AI is a leading provider of multilingual endtoend solutions for speech recognition texttospeech and conversational AI with a special emphasis on Arabic and other regional languages. We are seeking askilled and motivated IT Support Analyst to work onsite with one of our partners in Doha Qatar.

    Role Description:

    The IT Support Analyst plays a crucial role onour team by offering firstclass technical support and guidance to one of our key partners. This position involves handling both Tier 1 and Tier 2/3 support tasks addressing incidents and requests related to serverside and clientside applications.

    Responsibilities:

    • Technical Troubleshooting: Diagnose and resolve software issues perform handson fixes including software installation upgrades implementing fixes and configuring applications.
    • Issue Resolution: Own and drive issues to resolution including necessary escalations to specialized resources. Test fixes to confirm issues are adequately resolved.
    • Incident Documentation: Log all incidents and problems within a ticketing system ensuring thorough documentation and followup.
    • PostResolution Followup: Conduct followups with customers after issue resolution to ensure longterm success and satisfaction.
    • Preventive Analysis: Evaluate resolved issues to identify patterns and recommend solutions to prevent future problems.
    • Customer Relationship Management: Build and maintain rapport with customers offering exceptional service and support remotely and in person.

    Qualifications:

    • Educational Background: Bachelors degree in Computer Science
    • Professional Experience: 2 to 3 years of experience in IT support roles with a proven track record of resolving logged errors in a timely manner.
    • Technical Skills:
      • Expertise in Windows Server and Linux server installation configuration and administration.
      • Proficiency in shell scripting with the ability to leverage PowerShell for task automation.
      • Familiarity with web development frameworks is a plus.
    • Soft Skills: Exceptional interpersonal and communication skills with a strong ability to guide customers through technical processes both remotely and in person.

    Location

    • Doha Qatar
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