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    IT Support Analyst On-site Qatar - Doha, دولة قطر - Kanari AI

    Kanari AI
    Kanari AI Doha, دولة قطر

    منذ 6 أيام

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    وصف

    Kanari AI is a leading provider ofmultilingual endtoend solutions for speech recognition texttospeechand conversational AI with a special emphasis on Arabic and otherregional languages. We are seeking askilled and motivated ITSupport Analyst to work onsite with one of our partners in DohaQatar.

    RoleDescription:

    The IT SupportAnalyst plays a crucial role onour team by offering firstclasstechnical support and guidance to one of our key partners. Thisposition involves handling both Tier 1 and Tier 2/3 support tasksaddressing incidents and requests related to serverside andclientsideapplications.

    Responsibilities:

    • TechnicalTroubleshooting: Diagnose and resolve softwareissues perform handson fixes including software installationupgrades implementing fixes and configuringapplications.
    • IssueResolution: Own and drive issues to resolutionincluding necessary escalations to specialized resources. Testfixes to confirm issues are adequatelyresolved.
    • IncidentDocumentation: Log all incidents and problems withina ticketing system ensuring thorough documentation andfollowup.
    • PostResolutionFollowup: Conduct followups with customers afterissue resolution to ensure longterm success andsatisfaction.
    • PreventiveAnalysis: Evaluate resolved issues to identifypatterns and recommend solutions to prevent futureproblems.
    • Customer RelationshipManagement: Build and maintain rapport withcustomers offering exceptional service and support remotely and inperson.

    Qualifications:

    • EducationalBackground: Bachelors degree in ComputerScience
    • ProfessionalExperience: 2 to 3 years of experience in IT supportroles with a proven track record of resolving logged errors in atimely manner.
    • TechnicalSkills:
      • Expertise in WindowsServer and Linux server installation configuration andadministration.
      • Proficiency in shell scriptingwith the ability to leverage PowerShell for taskautomation.
      • Familiarity with web developmentframeworks is aplus.
    • SoftSkills: Exceptional interpersonal and communicationskills with a strong ability to guide customers through technicalprocesses both remotely and inperson.

    Location

    • DohaQatar
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