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Doha

    Guest Service Manager - Doha, دولة قطر - Ennismore

    Ennismore
    Ennismore Doha, دولة قطر

    منذ 6 أيام

    Default job background
    وصف
    • Attend Daily Briefings
    • Organize & Lead the Concierge Team, Valet Parking, Bellman and Drivers to ensure Service Excellence
    • Ensure Team Members have current Knowledge of Hotel Products, Services and Good Knowledge of local areas.
    • Monitor the QMS reports for Bellman Effectiveness
    • Close all Glitches which is related to Concierge Department
    • Maintain good communication & working relationships with all Hotel areas
    • Cross checking if extra valets are ordered for events and weddings
    • Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
    • Keep accurate records of all arrangements made
    • Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
    • Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
    • Monitor guests deliveries, messages and guests belongings ensuring they are sent in a timely manner
    • Maintain a thorough knowledge of the city and all its attractions
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