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    Customer Success Executive - Doha, دولة قطر - Red Castle

    Red Castle
    Red Castle Doha, دولة قطر

    منذ أسبوع

    Red Castle background
    دوام كامل
    وصف

    Job Summary

    The role will Set the overall vision and strategic Success plan for their customer:
    • Deeply understands the customer business goals, environment, pain points and operational maturity.
    • Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.
    • Help the customer accelerate through the value lifecycle to realize their expected outcomes.
    • Provide customer insights based on strong knowledge of best practices for architecture, implementation, adoption & migrations.
    • Post-sales orchestration of all company wide and partner resources (People and assets like, Accelerators, ATX, etc.) to provide a unified path to Customer Success.
    • Develop and deliver Quarterly Success Review
    • Ensure the strategy and direction is integrated within the overall account team goalsImplement Success Strategy across the account leveraging partners as appropriate.
    • Represent the organization at the highest levels within their customers.
    • Advocate innovation and effectively lead through change
    • Serve as the lead spokesperson and ambassador for Customer success.
    • Use quantitative and qualitative analysis to drive operational excellence in customer and/or partner engagement
    • Provide detailed and documented requirements to cross functional teams that improve the impact of the customer experience
    • Provide bi-weekly metric reports including integrated results across routes to market

    Who You Are

    • Strategic, self-driven thinker who can develop/implement a GTM strategy across all stages of the customer lifecycle and is skilled at driving continued process improvements
    • Ability to work independently as well as leveraging full team and cross functional resources to ensure successful customer experience at each interaction
    • Prior success with understanding quantitative customer metrics – health scores, NPS/CSAT, ARR – to tailor interactions and drive actionable next steps to ensure customer adoption and renewal
    • A customer-obsessed mindset with a strong grasp of relevant success stories, customer KPIs, and best practices to drive superior outcomes
    • Strong relationship builder with a focus on aligning and collaborating with key stakeholders – Business Unit Executives, Sales Executives, Delivery Executives, CX Executives, Consulting Executives, Partners and their Executives – to drive an integrated, consistent customer-centric approach

    Required Experience

    • 10+ years' experience in leading customer-facing organizations. Proven successful consulting with key technical and sales acumen
    • 5+ years of experience with subscription and software offers
    • Ability to manage influence through persuasion, negotiation, and consensus building
    • Strong empathy for customers and a passion for revenue and growth
    • Demonstrated desire for continuous learning and improvement
    • Enthusiastic and creative leader with the ability to inspire others
    • Excellent executive level communication and presentation skills
    • Bachelor's degree required, Master's degree preferred
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