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Doha

    Order-Taker Room Service - Doha, دولة قطر - HILTON

    HILTON
    HILTON Doha, دولة قطر

    منذ أسبوع

    Hilton background
    وصف


    An Order-Taker is responsible for taking RoomService orders in a professional, timely, and efficient manner todeliver an experience that will exceed our Guests' food,beverage, and culinary expectations.

    What will I be doing? As anOrder-Taker, you would be responsible for the below;

    • Answer guest calls in a warm and friendly manner
    • Takeorders and manage the service chart
    • Monitor activity todetermine order flow
    • Respond to guest inquiries andrequests in a timely, friendly, and efficient manner
    • Perform opening and closing duties, as needed
    • Helpfellow team members and other departments whenever necessary tomaintain a positive working relationship
    • Attend allmandatory training as instructed by the management team
    • Attend all the daily briefings and meetings together with the team
    • Receive complaints and resolve problems
    • Tomaintain timekeeping and personnel records
    • Monitorcompliance with safety and hygiene regulations
    • Maintaining high levels of communication and teamwork at all timesAn Order-Taker is always working on behalf of our Guests and otherTeam Members.
    To successfully fill this role, you should maintainthe attitude, behaviours, skills, and values that follow:


    • Excellent verbal skills
    • Positive attitude
    • Good communication skills
    • Committed todelivering high levels of customer service
    • Excellentgrooming standards
    • Flexibility to respond to a range ofdifferent work situations
    • Ability to work on your own orin teams It would be advantageous in this position for you todemonstrate the following capabilities and distinctions:
    • Experience in Food and Beverage department and/or industry
    • Previous experience of cash handling
    • Previousexperience in a similar role
    • Knowledge of Food HygieneRegulations
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