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    Doha Qatar Guest Service Agent Required - Qatar Manpower Agency

    Qatar Manpower Agency
    Default job background
    وصف

    Responsiblity:

    • Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
    • Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
    • Implementing procedures to improve services offered with the aim of attracting more customers.
    • Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
    • Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
    • Understanding what guest expectations are and anticipating problems in order to prevent complaints.
    • Acting as a link between guests and hotel management.
    • Attending meetings with management to discuss problems and strategies for improvement.
    • Handling cash or payments made by credit card.
    • Understanding safety and emergency procedures.


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