وظائف

    Account Manager Software - al-Jumayliyah, دولة قطر - iHorizons

    iHorizons
    iHorizons al-Jumayliyah, دولة قطر

    منذ أسبوع

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    وصف
    Bidding Cycle Management

    • Identify the information and resource requirements for initial inquiry, preparing proposals, customer evaluation and supplier selection.
    • Responsible for the accuracy and quality of the end proposal and bid package.
    • Follow up with clients and act on successfully winning submitted bids Project Implementation
    • Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
    • Be involved from the project kickoff meeting until final project sign-off. Recurring Service / after sales support
    • Ensure satisfactory resolution of all support requests.
    • Coordinate the work of technical support teams to provide customers with the different services they need Responsibilities on a regular/ ongoing Basis
    • Determine the most crucial needs of the customer and carry them out to ensure that they receive first-class customer care and service.
    • Handle daily customer management operations and provide timely resolution for customer issues and complaint, using problem solving experience in implementation.
    • Entertain customers as and when necessary in order to build strong relationship with the customer.
    • Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies.
    • Focus on maintaining relationships with technical decision makers such as the chief information officer, information technology director and information technology manager on a day-to-day level
    • Supply senior management with regular reports on customer revenue and variances in line with targets agreed in Business Plan Account Administration
    • Carry out continuous market analysis and research on the dynamics of the account.
    • Drive account management and influence organizational engagement resulting in footprint expansion.
    • Keep abreast on the developments from the client's side as well as the market in which the client operates.
    • Owns the contract and contract renewals for new work for an existing client.
    • Follow up on invoices and is responsible for payment collections.
    • Thorough understanding of the history of our relationship with the customer

    This includes:

    • Full understanding of all current and old contracts signed with the customer
    • Complete knowledge of the services we provide and the cost structure Up selling And Cross Selling
    • Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc. and maximize business opportunity
    • Identifying and develop new leads from existing accounts.
    • Actively seek to increase the services offered to the customer and may be expected to increase the income generated by cross-sell and up-sell
    • Manage conflicts and come up with effective negotiation and sales strategies.
    • Promote all iHorizons products/ services as they become available.
    • Ensure preparation of product specification and project initiation
    • Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business.
    • Prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions.
    • Ensure that all the logistics related to proposal submission are in place.
    • Use iHorizons CRM to log and update all activities, and generate sales reports
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