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Doha

    Front Office Agent - Doha, دولة قطر - Fairmont Hotels & Resorts

    Fairmont Hotels & Resorts
    Fairmont Hotels & Resorts Doha, دولة قطر

    منذ 3 أيام

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    وصف

    First impressions are everything As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    Reporting To The Director Of Front Office And Assistant Front Office Manager(s), Responsibilities And Essential Job Functions Include But Are Not Limited To The Following:

    • Consistently offer professional, friendly and engaging service.
    • Greet, check in and settle guest accounts while ensuring all service standards are followed
    • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
    • Handle guest requests, questions and concerns effectively and promptly
    • Promote a professional team environment
    • Follow department policies, procedures and service standards
    • Performs any and all other tasks assigned by management
    • Upholds the highest standard of internal and external customer service at all times
    • Take initiative to add a personalized experience
    • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

    Qualifications

    • Proficient in the English Language (verbal & written), second language is an asset
    • Previous experience and knowledge of Property Manager is an asset
    • Required knowledge of Windows' Office Suite
    • Must be able to handle multiple tasks in a dynamic, fast-paced environment
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Strong interpersonal and problem solving abilities
    • Able to stand for long periods, at least 8 hours per shift
    • Must be able to lift up to 50 pounds
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