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Doha

    Customer Service Manager - Doha, دولة قطر - Ali Bin Ali

    Ali Bin Ali
    Ali Bin Ali Doha, دولة قطر

    منذ 6 أيام

    Default job background
    وصف
    • Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
    • Develop and implement customer service policies and procedure.
    • Manage a team of customer service representatives and call centre agents.
    • Monitor customer interactions to ensure quality standards are met
    • Handle escalated customer complaints and issues
    • Analyze data and trends to improve customer service strategies
    • Collaborate with other departments to enhance the overall customer experience
    • Conduct staff training and performance evaluations.

    Skills

    • Bachelor's degree in Business Administration or related field
    • Proven experience in a customer service management role
    • Strong leadership and communication skills
    • Knowledge of customer service / call center technologies and best practices
    • Ability to analyze data and make strategic decisions
    • Excellent problem-solving skills
    • Ability to work under pressure and handle difficult situations
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