- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
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Guest Relations Officer for Conrad Dubai
منذ 6 أيام
Hilton Doha, دولة قطرCheck the guest arrival reports inadvance of VIP Guest check-in and coordinate with Housekeeping onroom allocations for VIP guests · Be responsiblefor special room assignments and suiteoccupancies · Welcome and fulfill the check-inprocess of VIP Guests, including serving as an es ...
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Guest Service Officer for Conrad Dubai
منذ أسبوع
Hilton Doha, دولة قطرAchieve positive outcomes fromGuest queries in a timely and efficientmanner · Ensure an efficient reception experiencefor Guests, including check in/out, and complete audit procedures,as required · Ensure that the Guest ServiceManager is kept fully aware of any relevant feedback ...