- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures. Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you
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Front Desk Manager
منذ يوم
MARRIOTT International Al-Jumayliyah, دولة قطرCORE WORK ACTIVITIES Maintaining GuestServices and Front Desk Goals · • Manages day-to-dayoperations, ensuring the quality, standards and meeting theexpectations of the customers on a daily basis. · • Developsspecific goals and plans to prioritize, organize, and accomplishyour ...
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Senior Deal Desk Manager
منذ يوم
Deel Al-Jumayliyah, دولة قطر· • Help lead our CPQ implementationproject and drive a highly successful rollout to markets and teams. · • Work closely with the Sales Operations, Process andSystems, and Finance teams to ensure the CPQ tool supports internalbusiness requirements including approval rules and MD ...
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Senior Deal Desk Manager
منذ 6 أيام
Deel al-Jumayliyah, دولة قطر· • Help lead our CPQ implementation project and drive a highly successful rollout to markets and teams. · • Work closely with the Sales Operations, Process and Systems, and Finance teams to ensure the CPQ tool supports internal business requirements including approval rules an ...
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Director of Operations
منذ يوم
Marriott' Al-Jumayliyah, دولة قطرFunctions as thestrategic business leader of the property's HotelOperations. Areas of responsibility may include Front Office, ,Recreation/Health Club, Housekeeping, Food and Beverage/Culinaryand Engineering/Maintenance. Position works with direct reports(department heads) to dev ...
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Treasury Manager
منذ يوم
Deel Al-Jumayliyah, دولة قطر· • Reviewing and monitoring globaldaily and weekly bank activities, and reconciling client invoicepayments · • Resolve daily cash management issues in atimely manner · • Dealing liquidity between our differentbank accounts around the world, and interacting with our bankingser ...
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Policy and Partnerships Analyst
منذ يوم
Qatar Foundation Al-Jumayliyah, دولة قطرKey Result Areas: Contribute to enhancingpartnerships framework and strategy for the Center and supportengagement with partners to identify areas of collaboration andyearly activations. Assist the Policy and Partnerships Manager withthe development of policy framework and enhance ...
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Manager On Duty
منذ 4 أيام
Marriott International, Inc Al-Jumayliyah, دولة قطر**Job Number** · • *Job Category**Rooms & Guest Services Operations · • *Location**Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu AbboudStreet, Doha, Qatar, Qatar VIEW ON MAP · • *Schedule**Full-Time · • *Located Remotely?** N · •*Relocation?** N · • *Position Type** Mana ...
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SNC-Lavalin Al-Jumayliyah, دولة قطر**Responsibilities** - Carry out and ensureplanned preventative maintenance (PPM) is completed on all relevantequipment daily, weekly, monthly and as planned. - Manage andsupervise the daily activities of team. Ensure optimal use ofmanpower and resources. - Oversee and carry out ...
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Senior Document Controller
منذ ساعة
QATAR Airways al-Jumayliyah, دولة قطرHamad International Airport is currently in the look out for a Senior Document Controller who will be handling all the Document Handling activities for the whole department including all projects handled by the Capital Projects Key Responsibilities · • Manage all aspects and doc ...
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System Support Supervisor
منذ يوم
Agroshipping LLC Al-Jumayliyah, دولة قطرJob Summary Manage Support Desk functionsincluding but not limited to: · • Man 24 x 7 support andprovide support to end users by coordinating with different ITproviders. · • Assist System Support Officer to develop andimplement performance strategies, reports, etc. · • Develop ...
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Senior Airport Services Agent
منذ يومين
Qatar Airways Qatar Airways al-Jumayliyah, دولة قطرYour specific responsibilities include: · • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger. · • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas. · • Escort and direct Arri ...
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Fairmont Gold Receptionist
منذ يوم
Accor Al-Jumayliyah, دولة قطرInspiring and engaging. As the Fairmont GoldReceptionist, you will show your leadership and interpersonalstrengths to maximize the Rooms Operations, and ensure anexceptional guest journey. At Fairmont Austin, our exclusivelifestyle hotel floor, Fairmont Gold, is a privilegedhotel ...
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Document Controller
منذ يوم
WorleyParsons Al-Jumayliyah, دولة قطر100% remote job Document Controller Ii |WorleyParsons | Qatar Job description / Role Employment: Full TimeBuilding on our past. Ready for the future Worley is a globalprofessional services company of energy, chemicals and resourcesexperts headquartered in Australia. Right now, we ...
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On-Site Service Specialist
منذ يوم
hitachi careers Al-Jumayliyah, دولة قطرYour responsibilities: · •Troubleshoot issues throughout facility & with remote usersalong with: · • Management of facility & factorynetwork, servers, & hardware; liaison to IT vendors toensure business continuity. · • Printers – managesupplies, provide troubleshooting, & coor ...
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Guest Services Agent
منذ يومين
Wyndham Dubai Al-Jumayliyah, دولة قطرJob Description For Guest ServicesAgent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a GuestServices Agent to join our team at Wyndham Doha West Bay in Doha ,N/A .Job SummaryThe Guest Service Agent is responsible forproviding attentive, courteous and efficient service to all g ...
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Director of Operations
منذ يوم
Marriott' al-Jumayliyah, دولة قطرFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) t ...
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Account Director
منذ يوم
Marriott International, Inc Al-Jumayliyah, دولة قطر**Job Number** · • *Job Category**Sales & Marketing · • *Location** Sheraton GrandDoha Resort & Convention Hotel, Al Corniche Street, Doha,Qatar, Qatar VIEW ON MAP · • *Schedule** Full-Time · • *Located Remotely?** N · • *Relocation?** N · • *Position Type** Management · • *J ...
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Policy and Partnerships Analyst
منذ 4 أيام
Qatar Foundation al-Jumayliyah, دولة قطرKey Result Areas: Contribute to enhancing partnerships framework and strategy for the Center and support engagement with partners to identify areas of collaboration and yearly activations. Assist the Policy and Partnerships Manager with the development of policy framework and enh ...
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Manager On Duty
منذ 5 أيام
Marriott International, Inc al-Jumayliyah, دولة قطر**Job Number** · • *Job Category** Rooms & Guest Services Operations · • *Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP · • *Schedule** Full-Time · • *Located Remotely?** N · • *Relocation?** N · • *Position Type** ...
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Maintenance Supervisor Night Shift
منذ يومين
SNC-Lavalin al-Jumayliyah, دولة قطر**Responsibilities** - Carry out and ensure planned preventative maintenance (PPM) is completed on all relevant equipment daily, weekly, monthly and as planned. - Manage and supervise the daily activities of team. Ensure optimal use of manpower and resources. - Oversee and carry ...
Front Desk Manager - al-Jumayliyah, دولة قطر - MARRIOTT International
