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Doha

    Guest Service Manager - Doha, دولة قطر - Ennismore

    Ennismore
    Default job background
    وصف
    • Attend DailyBriefings
    • Organize & Lead the ConciergeTeam, Valet Parking, Bellman and Drivers to ensure ServiceExcellence
    • Ensure Team Members have currentKnowledge of Hotel Products, Services and Good Knowledge of localareas.
    • Monitor the QMS reports for BellmanEffectiveness
    • Close all Glitches which isrelated to Concierge Department
    • Maintain goodcommunication & working relationships with all Hotelareas
    • Cross checking if extra valets areordered for events and weddings
    • Answerquestions regarding and/or making arrangements for dining,entertainment, sports events, recreation, tours, health and beautyservices, child care, transportation, shopping, floral services,religious worships, and other services
    • Keepaccurate records of all arrangementsmade
    • Answer all questions concerning directionsto hotel facilities, meeting rooms, or events within thehotel
    • Maintain current information andmaterials regarding the hotel facilities and services, and localrestaurants and attractions
    • Monitor guestsdeliveries, messages and guests belongings ensuring they are sentin a timely manner
    • Maintain a thoroughknowledge of the city and all itsattractions

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