- Process all reservation requests,changes, and cancellations received by phone, fax, ormail.
- Identify guest reservation needs anddetermine appropriate room type.
- Verifyavailability of room type and rate.
- Explainguarantee, special rate, and cancellation policies tocallers.
- Accommodate and document specialrequests.
- Answer questions about propertyfacilities/services and roomaccommodations.
- Follow sales techniques tomaximize revenue.
- Input and access data inreservation system.
- Indicate special roomreservation types (e.g., complimentary rooms, employee discounts,travel agent inspection rates, and wholesale reservations) byinputting the correct code and rate into the reservationsystem.
- Follow proper escalation procedureswhen addressing guest concerns.
- Follow allcompany policies and procedures; ensure uniform and personalappearance are clean and professional; maintain confidentiality ofproprietary information; protect company assets; protect theprivacy and security of guests andcoworkers.
- Welcome and acknowledge all guestsaccording to company standards; anticipate and addressguests' service needs; assist individuals withdisabilities; thank guests with genuineappreciation.
- Speak with others using clear andprofessional language; answer telephones using appropriateetiquette.
- Develop and maintain positiveworking relationships with others; support team to reach commongoals; listen and respond appropriately to the concerns of otheremployees.
- Comply with quality assuranceexpectations and standards.
- Move, lift, carry,push, pull, and place objects weighing less than or equal to 10pounds without assistance.
- Perform otherreasonable job duties as requested bySupervisors.
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Reservations Agent
منذ 3 أيام
Hilton Doha, دولة قطرReservations Agent · A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. · **What will I be doing?** · As a Reservation Agent, you will ser ...
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Reservation Agent
منذ 3 أيام
The Cavalry Global Doha, دولة قطر**Job Title: Reservation Agent** · **Location: Qatar** · **Start Date: Before November 20th, 2023** · Are you ready to embark on a journey in the world of luxury hospitality? We are thrilled to announce the opening of a magnificent 5-star resort in Qatar this December, and we are ...
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Reservation Agent
منذ 5 أيام
Rixos Gulf Hotel Doha Doha, دولة قطر**Reservation Agent** · The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully a ...
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Reservation Agent
منذ 5 أيام
RIXOS RIXOS DOHA QETAIFAN ISLAND Doha, دولة قطر**Rixos Qetaifan Island North** · Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos p ...
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Reservation Agent
منذ 3 أيام
voco Doha, دولة قطرSell the voco Doha West Bay Suites product and services using up-selling and suggestive selling techniques · - Promote the Hotel's products and services · - Maintain a high level of product and service knowledge about voco Doha West Bay Suites. · - Prepare and execute action plan ...
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Reservations Agent
منذ أسبوع
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...
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Reservation Agent
منذ 5 أيام
voco Doha, دولة قطرSell the voco Doha West Bay Suites product and services using up-selling and suggestive selling techniques · - Promote the Hotel's products and services · - Maintain a high level of product and service knowledge about voco Doha West Bay Suites. · - Prepare and execute action plan ...
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Reservations Agent
منذ أسبوع
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation request ...
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Reservations Agent
منذ 5 أيام
Anantara Doha, دولة قطرCompany Description · A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical be ...
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Reservations Agent
منذ أسبوع
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation request ...
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Reservations Agent
منذ يوم
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation request ...
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Reservations Agent
منذ أسبوع
Marriott International, Inc Doha, دولة قطر**Job Number** · **Job Category** Reservations · **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Process all reservation request ...
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Reservation Agent
منذ أسبوع
AccorHotel Doha, دولة قطر**Company Description** · Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally locate ...
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Reservation Agent
منذ أسبوع
M GALLERY Doha, دولة قطر**Company Description** · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so th ...
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Reservation Agent
منذ أسبوع
Radisson Blu Hotel - Doha - Reservations Doha, دولة قطر**TASKS, DUTIES AND RESPONSIBILITIES** · MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION · Greets guests over the phone in a friendly, courteous manner · - Records reservation information accurately; identifies and records group and · transient business codes · - Informs other dep ...
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Reservations Agent
منذ 3 أيام
Qatar Airways Doha, دولة قطر**About the role** · To answers and handles incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner. · **Key accountabilities include**: · - Process the reservations by entering the information accurately in the property managem ...
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Reservation Agent
منذ أسبوع
AccorHotel Doha, دولة قطرCompany Description · **"Why work for Accor?** · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so th ...
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Reservations Agent
منذ 3 أيام
Plaza Inn Hotel Doha, دولة قطر**Job Objectives**: · This position is crucial to the success of the hotel and is responsible for creating an outstanding first impression of the Plaza Inn Hotel. It is important to provide a positive image from the start by greeting the guest over the phone and providing an over ...
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Reservation Agent
منذ يوم
Doha Bus Doha, دولة قطرAssisting and advising customers who may be choosing from a variety of travel options. · - Making reservations for customers based on their various requirements · - Checking the availability of accommodation or transportation on the customers' desired travel dates. · - Helping pl ...
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Reservations Agent
منذ 3 أيام
Tivoli Doha, دولة قطرCompany Description · Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exce ...