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Doha

    Customer Service Manager - Doha, دولة قطر - Ali Bin Ali

    Ali Bin Ali
    Ali Bin Ali Doha, دولة قطر

    منذ أسبوع

    Default job background
    وصف
    • Responsible for overseeing theoperations of the customer service department and call centre toensure high levels of customersatisfaction.
    • Develop and implement customerservice policies and procedure.
    • Manage a teamof customer service representatives and call centreagents.
    • Monitor customer interactions to ensurequality standards are met
    • Handle escalatedcustomer complaints and issues
    • Analyze data andtrends to improve customer servicestrategies
    • Collaborate with other departmentsto enhance the overall customerexperience
    • Conduct staff training andperformance evaluations.

    Skills

    • Bachelor's degree in BusinessAdministration or related field
    • Provenexperience in a customer service managementrole
    • Strong leadership and communicationskills
    • Knowledge of customer service / callcenter technologies and best practices
    • Abilityto analyze data and make strategicdecisions
    • Excellent problem-solvingskills
    • Ability to work under pressure andhandle difficult situations
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