General Manager - al-Wakrah, دولة قطر - Accor

Accor al-Wakrah, دولة قطر

منذ 6 أيام

وصف

Reporting to the Managing Director, the role of General Manager is responsible for overseeing, directing, and managing all the areas of hotel operations.

He/she will contribute to the overall performance of their property by formulating and executing the strategic vision for the property along with the Executive Committee.

The General manager is also a key partner in facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement, learning and development, performance, and talent within their departments by strategically leading through their Department Heads.

They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

Key Deliverables and Responsibilities Commercial:

Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Regional Sales and Marketing and Revenue leaders
Responsible for the achievement of the commercial results of his/her property and positioning in the competitive set, on short-term and long-term basis
Maintains a constant awareness of the general market trends (local, domestic, and international) and of the activities of the competitors
Proactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotel
Ensures correct use of Company's corporate identity at all levels in the hotel
Ensures the online content, websites and information on OTAs are always kept up to date
Implements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date. Act proactively to rectify/adjust the commercial strategy where necessary
Ensures financial expenditures, contracts and agreements are done in accordance to company's policies and guidelines

General:

Ensures consistent focus on guest satisfaction and high quality of service and handles all guest interactions professionally and appropriately
Responsible for the offline and online reputation of the hotel, he/she keeps informed of guests' complaints, ensuring complaint handling, guest reviews and guest recovery
Ensures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.)
Encourages and implements CSR initiatives to support the local community
Ensures hotel complies to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc.
Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
Follows through that the maintenance of the hotel is managed in accordance to the standards and requirements; material values, renewal and care of premises, furnishing and fitting, machines, assets and FF&E
Effectively communicate with other hotel departments, regional, and corporate teams
Manage the operations of the hotel to maximize profitability and to ensure superior guest service and product quality
Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Hotel Manager/General Manager
Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
Ensures optimal compliance with corporate focus audit
Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
Conducts a daily briefing with management on current key activities
Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Interacts in a positive way with all team members to ensure a luxury guest experience
Ensures compliance with local health and safety regulations Finance
The activities and contribution of the role will impact the performance of the hotel.
Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
Exercise sound judgment and integrity always to ensure confidentiality of protected information.
Be fiscally competent in rostering and labour costs, budgeting, forecasting including the commentary that goes with the documents/meetings.
Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing F&B revenue
Review all CAPEX

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