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Doha

    Guest Service Associate - Doha, دولة قطر - Ennismore

    Ennismore
    Ennismore Doha, دولة قطر

    منذ 5 أيام

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    وصف
    • Ensure the establishment and execution of all departmental goals.
    • Efficiently manage all Guest Experiences operational areas.
    • Facilitate efficient, convenient and secure entry process to the waterpark.
    • Support the arrival and departure process for the park.
    • Ensure to provide the best possible service to the guest.
    • Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
    • Sell tickets and other products via point of sale (POS) system.
    • Efficiently manage and maintain queue lines.
    • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
    • Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
    • Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
    • Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
    • Facilitate ticket, cabana, towel, locker sales and rentals.
    • Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
    • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
    • Maintain knowledge and awareness of ongoing promotions.
    • Maintain awareness and adherence to the company's cash handling policies and procedures.
    • Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
    • Receive and record guests feedback, complaints and enquiries.
    • Provide and take responsibility for the professional delivery of all information via telephone and in person.
    • Conduct site tours as required.
    • Manage lost & found counter according to company's lost and found policy.
    • Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.
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