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    workforce planning analyst - Doha, دولة قطر - Qatar Petroleum

    Qatar Petroleum
    Qatar Petroleum Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ 10 ساعات

    Qatar Petroleum background
    وصف
    • Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer experience and maximizing operational efficiencies
    • Validate confidence of established influences/drivers (factors determining forecasts) Leverage advanced statistical methodologies (correlation, regression, etc.)
    • Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making
    • Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes
    • Provide analysis and recommendations to improve staffing levels and efficiency

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