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    Customer Service Coordinator - Doha, دولة قطر - QATAR Airways

    QATAR Airways
    QATAR Airways Doha, دولة قطر

    منذ أسبوع

    Qatar Airways background
    وصف
    As part of your role, your additional responsibilities will include the following:

    • Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo.
    • Resolving customer complaints via phone and email in a timely and appropriate manner.
    • Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output.
    • Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue
    • Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer
    • Work closely with fellow team members and team supervisors on unresolved cases
    • Identify area for improvements
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