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    Baladna Farm Jobs 2024 Apply for Financial Compliance Manager Jobs In - Doha, دولة قطر - BALADNA

    BALADNA
    BALADNA Doha, دولة قطر

    منذ 6 ساعات

    Default job background
    وصف
    Roles and Responsibilities
    • Managing an average team size of 17 members.
    • Need to be approachable and supportive towards the team.
    • Achieve targets of sales and service.
    • To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
    • Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
    • Prepare schedules for the teams and ensure attendance.
    • Compliance to login, log out & scheduled breaks of agents.
    • Ability to evaluate calls, coach and provide feedback.
    • Responsibility for delivery of the defined customer experience in every interaction.
    • Work very closely with team members to solve customer problems.
    • Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
    • Ensure all Company policies and procedures are implemented consistently and fairly.
    • Conducting performance appraisals for the team.
    • Demonstrates high levels of integrity and personal standards in all work related situations
    Education & Experience
    • Graduates with relevant experience
    • Minimum 1 year of experience as Team Leader. Contact center experience mandatory.
    • Preferably from BFSI Customer Service.

    Skills : team handling,bpo call center,sales

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