- Respond to customer queries over the telephone, email, fax, web chat, social media
- Maintain and generate reports as required
- Sell, up-sell and cross-sell Qatar Airways products and services to the customer
- Complete fraud prevention checks
- Make outbound calls to customers to provide information as and when it is required Be part of an extraordinary story
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Cluster Reservation Royal Services Agent
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accor hotel Doha, دولة قطرAre you organized and independent?Are yougreat with numbers? If your answer is YES then this might be theperfect job for you. We're hiring staff accountants to handle ourbookkeeping, financial analysis, and accounting in order. · We're a recently funded and rapidly growing global ...
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saleh al hamad al mana co. qatar Doha, دولة قطرResolve individual customer issues, uncoverimprovements, and troubleshoot and report customer experiencevulnerabilities. · Answering questions or inquiries thatthe customer needs to know. · Providing high-qualityservice that meets all customer needs and enhances their level ofsat ...
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تم العثور عليها في: DrJobEn QA A2 - منذ يوم
The Luxury Collection Doha, دولة قطرFollow up on achieving goals on a monthly, semi-annual and annual basis. · Work with management to evaluate and improve processes and policies. · Monitor and report revenue and cash flows. · Supervising the implementation of the organization's policies. · Determine training progr ...
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Service agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
The Luxury Collection Doha, دولة قطرFollow up on achieving goals on a monthly,semi-annual and annual basis. · Work with management toevaluate and improve processes and policies. · Monitor andreport revenue and cash flows. · Supervising theimplementation of the organization'spolicies. · Determine training programs f ...
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Service Agent
تم العثور عليها في: DrJobEn QA A2 - منذ يومين
saleh al hamad al mana co. qatar Doha, دولة قطرResolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. · Answering questions or inquiries that the customer needs to know. · Providing high-quality service that meets all customer needs and enhances their level o ...
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تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Dusit Doha Hotel Doha, دولة قطرThe Service Center Agent isworking in a central area because she/he receives all the callsfrom outside the hotel and coordinates the internalcalls. · The Service Center Agentmust ensure that all tasks performed are procedurally correct,timely and of a consistentlyquality. · The S ...
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Royal Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Fairmont Hotels & Resorts Doha, دولة قطرThe Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller'srequest and ensure follow up according to the hotel'sst ...
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Customer Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Starlinks Doha, دولة قطرCustomer Service Representativesto provide superior customer services to all customers calling thecall centre. · Guide customers on available Ooredoo productand services, packages, value added services · Followstandard procedures for proper escalation of unresolved issues tothe a ...
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Guest Services Agent
تم العثور عليها في: DrJobEn QA A2 - منذ ساعة
IHG Hotel & Resorts Doha, دولة قطرQualifications · To execute the position of Guest Services Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: · High school diploma or equivalent and at least 1 year ex ...
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Customer Service Agent
تم العثور عليها في: DrJobEn QA A2 - منذ 6 أيام
Starlinks Doha, دولة قطرCustomer Service Representatives to provide superior customer services to all customers calling the call centre. · Guide customers on available Ooredoo product and services, packages, value added services · Follow standard procedures for proper escalation of unresolved issues to ...
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Guest Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Minor International Doha Doha, دولة قطرA strong focus on customerservice · Prior experience in hotel front officeoperations is preferred · Excellent communicationskills; fluency in English is required · Be ableto work shifts, weekends and publicholidays · Computer skills in Ms Office;experience with current Property M ...
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Guest service agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Rotana hotel Qatar Doha, دولة قطر· • Offer consistently professional,friendly, warm and engaging service · • Give awarm welcome and check in guests taking into account theestablished SOPs · • Check out of departing guestin accordance with the established standards · •Sell rooms to walk-in guests and be responsi ...
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Guest service agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Rotana Hotel Doha, دولة قطر· • Signs off the departing guest inaccordance with applicable standards · • Sell rooms to guestswho are not allowed in and be responsible for all active and day today facilities issues · • Responsible for the cash count andcashing of checks and promissory notes in foreign curre ...
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Guest Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Hilton Doha, دولة قطرGreet guests and complete theregistration process to include, but not limited to, inputting andretrieving information from the computer, confirmation of guestinformation and room rate, selection of rooms, coding electronickeys, promoting marketing programs, providing a welcome pa ...
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Guest Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
فنادق مينور Doha, دولة قطرFintros is looking to onboard a Jr. FinancialAnalyst in early Q Interviews will be conducted the secondweek of January. · What you willdo · Developing reportsusing Hyperion to assist in the analysis of financial results asrequested · Prepare, analyze and record variousmonthly j ...
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At Your Service Agent
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
Marriott Hotels Resorts Doha, دولة قطرAnswer, record, and process all guestrequests, questions, or concerns via telephone, email, chat, andmobile communication devices. · Operate telephoneswitchboard, process guest requests for wake-up calls, andconnecting and directing calls to the appropriateextension. · Receive, r ...
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Agent-At Your Service
تم العثور عليها في: DrJobEn QA A2 - منذ يوم
The Luxury Collection Doha, دولة قطرAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. · Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. · Recei ...
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Guest Service Agent
تم العثور عليها في: DrJobEn QA A2 - منذ يوم
Minor International Doha Doha, دولة قطرA strong focus on customer service · Prior experience in hotel front office operations is preferred · Excellent communication skills; fluency in English is required · Be able to work shifts, weekends and public holidays · Computer skills in Ms Office; experience with current Prop ...
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Guest Service Agent
تم العثور عليها في: DrJobEN AE A2 - منذ يوم
فنادق مينور Doha, دولة قطرFintros is looking to onboard a Jr. Financial Analyst in early Q Interviews will be conducted the second week of January. · What you will do · Developing reports using Hyperion to assist in the analysis of financial results as requested · Prepare, analyze and record various mon ...
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Agent-At Your Service
تم العثور عليها في: Talent QA DC C2 - منذ 5 أيام
The Luxury Collection Doha, دولة قطرAnswer, record, and process allguest requests, questions, or concerns via telephone, email, chat,and mobile communication devices. · Operatetelephone switchboard, process guest requests for wake-up calls,and connecting and directing calls to the appropriateextension. · Receive, r ...
Customer Services Agent - Doha, دولة قطر - QATAR Airways
وصف
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction.
Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds.
In addition, you will support E-commerce and Frequent Flyer Program activities.Specific responsibilities for the role include: