- They bring up customers'profile when handling an issue to verify if a customer haspreviously experienced a problem, and to determine the best courseof action.
- Updating customer profile afteraddressing a problem is also part of a call center operatordescription.
- Operators play a vital role inproviding OTP assistance to customers. They may takecustomers' orders, resolve complaints, provide quotation,or give a step-by-step guide on how to use aproduct.
- They also escalate difficult orcomplex issues to more experienced operators for effectiveresolution.
- Usually, call center operatorsfollow established standards and procedures when handling customercalls.
- They may conduct research to providecallers with essential information or solution to aninquiry.
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Command Center Operator
منذ أسبوع
ENGIE COFELY MANNAI FACILY MANAGEMENT WLL Doha, دولة قطرFill up the Call Handling Script for all requests received through phone and file it properly after the notification sent out. · - Experience and Knowledge in Concept Evolution system. · - Registering work requests into the CAFM. · - Closing of work requests in CAFM system. · - I ...
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Fault Reporting Center Operator
منذ 4 أيام
Qatar Airways Doha, دولة قطر**About the role**: · As Fault Reporting Center Operator, you will be responsible for helping us achieve this ambition: · - You will support in delivering a world class, safe and reliable integrated facilities management while putting our customers at the heart of everything that ...
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Network Operations Center Architect
منذ 3 أيام
PPPR Resourcing LLC Doha, دولة قطرdesign and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. · Perform network modeling, analysis, and planning, including analysis of capacity needs for network ...
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call center operators
منذ أسبوع
Alfardan Medical with Northwestern Medicine Doha, دولة قطرThey bring up customers' profile when handling an issue to verify if a customer has previously experienced a problem, and to determine the best course of action. · Updating customer profile after addressing a problem is also part of a call center operator description. · Operators ...
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Security Operations Center Analyst
منذ أسبوع
Insight Global Doha, دولة قطرResponsibilities: · Monitor security alerts and logs from variouscybersecurity tools and platforms to detect and prioritizepotential threats. · Lead in-depth analysis ofsecurity events, including network traffic, endpoint alerts, andsystem logs, to identify malicious activity. · ...
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Insight Global Doha, دولة قطرResponsibilities: · Monitor security alerts and logs from various cybersecurity tools and platforms to detect and prioritize potential threats. · Lead in-depth analysis of security events, including network traffic, endpoint alerts, and system logs, to identify malicious activity ...
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Airswift Doha, دولة قطرResponsibilities &Competencies · Collaborate with operations andengineering teams to identify and implement process optimizationand operational improvements within existinginfrastructure. · Coordinate productionadjustments and optimize set points through monitoring SCADA trendsan ...
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Airswift Doha, دولة قطرResponsibilities & Competencies · Collaborate with operations and engineering teams to identify and implement process optimization and operational improvements within existing infrastructure. · Coordinate production adjustments and optimize set points through monitoring SCADA tre ...
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Facility Manager Data Center Operations
منذ أسبوعين
Google Doha, دولة قطرResponsibilities · Implement and drive the safety culture at the site. Plan and execute campus operational budgets, expense forecasting, and manage established budgets · Create a strategy for cost effective operations focused on total cost of ownership · Meet Service Level Agreem ...
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Qatar Airways Doha, دولة قطر دوام كاملThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we lau ...
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Duty Controller Operations Support Center
منذ 6 أيام
Precision Hire Solution Doha, دولة قطرThe air freight industrylandscape is entering an accelerated phase of change andtransformation. From digitalising the endtoend value chain tofortifying a true ecommerce experience to the launch of digitalfreight marketplaces and much more. At Qatar Airways Cargo welaunched our VI ...
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Malomatia Doha, دولة قطر دوام كاملJob Summary · The Senior SOC analyst will be responsible of analyzing and investigating security related logs against security threats and defined IoC's. HE/She will conduct Threat hunting activities to identify security threats and IoC's and recommend action plan to minimize the ...
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Energy Jobline Doha, دولة قطرResponsibilities · Responsiblefor the on-site management of shift technicians, senior shifttechnicians, sub-contractors and vendors, ensuring that all workperformed is in accordance with established practices andprocedures. · Establish performance benchmarks,conduct analyses, and ...
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Data Center Technician Global Server Operations
منذ 8 ساعات
Google Doha, دولة قطرResponsibilities · Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure. · Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/pr ...
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Energy Jobline Doha, دولة قطرResponsibilities · Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures. · Establish performance benchmarks, conduct analyses ...
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Google Doha, دولة قطرResponsibilities · Oversee the day-to-day management of teams within data center operations. · Identify and resolve problems, and create solutions for our global computing and network architecture. · Hire, coach, and develop a team while achieving strategic business goals. · Ensu ...
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Call Center Manager
منذ 3 أيام
Ajwan Group Doha, دولة قطر**Previous Experience as a Manager is Mandatory.** · **Job description** · - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. · - **Team Management**: Lead and motivate the call c ...
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Call Center Supervisor
منذ 6 أيام
Ajwan Group Doha, دولة قطر**Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. · - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer serv ...
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Training Center Head
منذ أسبوع
Ruby Qatar Doha, دولة قطر**IT TRAINING CENTER HEAD** · We are currently looking for a **Training Center Head** who are specialist in helping businesses by establishing, facilitating, supervising and overseeing overall operations, management and strategic direction of a training programs and services, whi ...
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Data Center Technician
منذ أسبوع
Google Doha, دولة قطر**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience with computer hardware and server hardware or troubleshooting/diagnosing. · - Experience with operating systems and networking infrastructures. · - Ability to travel up to 20% of ...