- They bring up customers' profile when handling an issue to verify if a customer has previously experienced a problem, and to determine the best course of action.
- Updating customer profile after addressing a problem is also part of a call center operator description.
- Operators play a vital role in providing OTP assistance to customers. They may take customers' orders, resolve complaints, provide quotation, or give a step-by-step guide on how to use a product.
- They also escalate difficult or complex issues to more experienced operators for effective resolution.
- Usually, call center operators follow established standards and procedures when handling customer calls.
- They may conduct research to provide callers with essential information or solution to an inquiry.
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Command Center Operator
منذ يوم
ENGIE COFELY MANNAI FACILY MANAGEMENT WLL Doha, دولة قطرFill up the Call Handling Script for all requests received through phone and file it properly after the notification sent out. · - Experience and Knowledge in Concept Evolution system. · - Registering work requests into the CAFM. · - Closing of work requests in CAFM system. · - I ...
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call center operators
منذ 20 ساعة
Alfardan Medical with Northwestern Medicine Doha, دولة قطرThey bring up customers'profile when handling an issue to verify if a customer haspreviously experienced a problem, and to determine the best courseof action. · Updating customer profile afteraddressing a problem is also part of a call center operatordescription. · Operators play ...
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Airswift Doha, دولة قطرResponsibilities &Competencies · Collaborate with operations andengineering teams to identify and implement process optimizationand operational improvements within existinginfrastructure. · Coordinate productionadjustments and optimize set points through monitoring SCADA trendsan ...
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Airswift Doha, دولة قطرResponsibilities & Competencies · Collaborate with operations and engineering teams to identify and implement process optimization and operational improvements within existing infrastructure. · Coordinate production adjustments and optimize set points through monitoring SCADA tre ...
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Facility Manager Data Center Operations
منذ 5 أيام
Google Doha, دولة قطرResponsibilities · Implement and drive the safety culture at the site. Plan and execute campus operational budgets, expense forecasting, and manage established budgets · Create a strategy for cost effective operations focused on total cost of ownership · Meet Service Level Agreem ...
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Qatar Airways Doha, دولة قطر دوام كاملThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we lau ...
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Senior Analyst – Security Operation Center
منذ 13 ساعة
Malomatia Doha, دولة قطر دوام كاملJob Summary · The Senior SOC analyst will be responsible of analyzing and investigating security related logs against security threats and defined IoC's. HE/She will conduct Threat hunting activities to identify security threats and IoC's and recommend action plan to minimize the ...
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Data Center Technical Operations Engineer I
منذ 20 ساعة
Energy Jobline Doha, دولة قطرResponsibilities · Responsiblefor the on-site management of shift technicians, senior shifttechnicians, sub-contractors and vendors, ensuring that all workperformed is in accordance with established practices andprocedures. · Establish performance benchmarks,conduct analyses, and ...
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Data Center Technical Operations Engineer I
منذ 6 أيام
Energy Jobline Doha, دولة قطرResponsibilities · Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures. · Establish performance benchmarks, conduct analyses ...
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Training Center Head
منذ يوم
Ruby Qatar Doha, دولة قطر**IT TRAINING CENTER HEAD** · We are currently looking for a **Training Center Head** who are specialist in helping businesses by establishing, facilitating, supervising and overseeing overall operations, management and strategic direction of a training programs and services, whi ...
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Data Center Technician
منذ يومين
Google Doha, دولة قطر**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience with computer hardware and server hardware or troubleshooting/diagnosing. · - Experience with operating systems and networking infrastructures. · - Ability to travel up to 20% of ...
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Technical Support Specialist
منذ يوم
Vistas Global Doha, دولة قطر**Overview**: · - excellent problem-solving skills · - customer-centric approach · - strong understanding of technical concepts related to contact center operations/services. · **Responsibilities**: · - Diagnose and troubleshoot technical issues related to software, hardware, net ...
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Operations Engineer
منذ يومين
Facilities Management and Maintenance Company Doha, دولة قطرOperations Engineer · - **PRIMARY PURPOSE OF THE JOB**_ · - To Coordinate the overall operational activities of the Central Plants (Energy Centers) and plant rooms in a safe and optimum manner to meet the requirements of utilities of facilities of client. · The operation of the s ...
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Meal Plan Chef de Partie
منذ يومين
ENBAT HOLDINGS Doha, دولة قطرIn this role you will work closely with the head chefs, commis, dietitians, and kitchen manager to support and · develop the operations of daily meal plan catering to our guests from within the kitchen. · **Role Responsibility** · - Coordinate an efficient production of quality m ...
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Service Desk and Data Center Analyst
منذ يومين
Talent Pal Doha, دولة قطرPerform question/problem diagnosis and provide end-user support over the phone or remotely with the objective of minimizing non-productive time by employees across the organization · - Provide efficient and effective support to all IT users to maintain operation of required syste ...
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Google Doha, دولة قطر**Minimum qualifications**: · - Experience in program management and development of new data center or critical facilities technology. · - Experience in data center, networking, or supply chain/manufacturing operations. · **Preferred qualifications**: · - Ability to balance the i ...
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Senior Reservations Officer
منذ 20 ساعة
Qatar Airways Doha, دولة قطر**We at Discover Qatar aim to create and deliver unique and unforgettable 5-star experiences of Qatar served up through exclusive offerings (airport transit tours, hotels, car rental, city tours), a constant focus on quality and always with a customer-first approach.** · As Senio ...
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Operating Room Nurse
منذ 20 ساعة
Medical Center Qatar Doha, دولة قطرLeading medical center in Qatar is looking for locally based nurses with Operating Room experience and having a valid QCHP license. · **Job Types**: Full-time, Permanent · **Salary**: From QAR6,000.00 per month · Application Question(s): · - Are you in Qatar? ...
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Spa & Wellness Manager
منذ 20 ساعة
Anantara Doha, دولة قطرCompany Description · A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical bea ...
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Performance & Compliance Manager
منذ يومين
Novel Overseas Corporation Doha, دولة قطر1. 10+ years of experience in operation management, at least 5 years out of which should be in the managerial role of compliance & performance manager · 2. Proven work experience aligned with the responsibilities of the role; · 3. Excellent working knowledge of technical manageme ...