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    HSE Strategy Improvement Lead - Doha, دولة قطر - Qatar Energy Qatar

    Qatar Energy Qatar
    Qatar Energy Qatar Doha, دولة قطر

    منذ أسبوع

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    وصف

    The position is responsible for engaging withcustomers, sales and marketing teams and ensuring timelyorder
    processing, payment requests etc. This positionwill also work closely with internal teams like logistics, WHfor
    order processing status, prioritization,troubleshooting. This role will act as a control tower of thecomplete
    OTC process and provide timely reports, statusto supply chain team and commercial leaders. This rolewill
    also lead in transformation of the customer serviceteam and implementation of digitization in the OTC
    process.

    KEYRESPONSIBILITES:
    Key responsibilities will include thefollowing:
    1. Lead: 30% of the time
    a. Ontime KPIs for self and team
    b. Process milestonereporting and improvement actions
    c. Work on developmentplans for self and team
    d. Lead in training of newprocess changes, follow up on implementations, andsustenance
    e. Collaborate with sales leaders forconsolidated feedback and identifying new opportunitiesto
    improve
    f. Oversee on time completion ofactivities of customer service team
    2. Transformation:30% of the time
    a. Work on new initiatives to improvecustomer engagement, feedback and satisfaction
    (Automation/ analytics etc)
    b. Will drive customerfeedback initiatives, collect and derive actions out of thefeedback
    c. Support implementation of new digitalinnovations (RPA/ Automation/ ordering system
    implementation)
    d. Will support transformation of thecustomer service team to a control tower approach owning
    the OTC processes
    3. Individual contributor to OTC: 40%of the time
    a. Order entry, orders realignment as perOTC policy and order cancellation
    b. Provide PI forpayment, follow up for payment
    c. Get credit clearancefrom finance
    d. Follow up with logistics fordispatch
    e. Get dispatch details and share with salesand customers
    f. Support in process standardization andSOP creation
    g. Act as backup of other CSEs in case ofleaves or emergencies
    h. Provide business intelligence(daily sales reports, backorder reports, process timelines)to
    relevant stakeholders
    i. Engage withcustomers on multiple platforms (F2F, digital, virtual) and providesolutions to
    business problems after interacting withrelevant internal functional stakeholders (Finance,
    Sales, Marketing, RA, QA, others)

    KEY RELATIONSHIPS / INTERFACES

    • Country Supply Chain team

    • IT teamand Global Service desk

    • Sales, Marketing,Finance Team

    • HO Support functions

    • Supply Chain functions in the region

    • Digital supply chain team

    ESSENTIAL SKILLS / EXPERIENCE

    • Experience inworking on SAP (order management)

    • Strongcommunicator (written and verbal). Multilingualpreferred

    • Good MS Excel skills

    BEHAVIOURS / VALUES

    •Flexible and adaptable

    • Able to work on owninitiative with minimum supervision

    • Able towork in High Volume pressure

    • DemonstratesService Oriented attitude

    • Can doAttitude

    • Good Problem Solvingcapability

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