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Doha

    Customer Support Specialist - Doha, دولة قطر - boeing

    boeing
    boeing Doha, دولة قطر

    منذ 23 ساعة

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    وصف
    • Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
    • Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
    • Responsible for customer account health and providing world class customer support.
    • Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
    • Develops, prepares and delivers presentations to customers and internal organizations.
    • Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
    • Uses multiple Boeing systems in a fast-paced environment.
    • Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
    • Responds to customer inquiries and facilitates delivery problem resolution.
    • Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
    • Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
    • Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
    • Monitors and shares key performance metrics with customers and internal partners
    • Interfaces with customers and internal Boeing resources.

    Basic Qualifications (Required Skills/Experience):

    • Understands supply chain process
    • Experience developing presentations for and presenting to executive leadership
    • Strong communication and problem-solving skills
    • Ability to work and collaborate cross functionally across multiple organizations
    • Eager to learn and grow
    • Ability for minimal travel domestically and internationally
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