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Doha

    Call Center Agent - Doha, دولة قطر - Zero One Business Solutions

    Zero One Business Solutions
    Zero One Business Solutions Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ 3 أيام

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    وصف

    • Handle customer inquiries regarding all types of services according to the Call Center
    processes and KPI s and by the suitable approach (telephone, fax, mai
    l,..) in the required time frame.

    • Capture information and enter data into the computer system (CRM) in a timely and
    accurate manner.

    • Escalating Problems to the 2nd level of support using the Call Center escalation processes.
    • Able to develop a strong rapport with the customer and maintain call control.
    • Demonstrate strong product knowledge.
    • Able to quickly identify customer needs and make appropriate decisions.
    • Show a
    high level of professionalism in handling customer s complaints.

    • Flexible to troubleshoot potential challenges with new and existing services.
    • Responsible for verifications with the customer.
    • Maintains and improves quality performance by adhering to standards and guidelines.
    • Meet commitments and deadline.
    • Maintain the confidentiality of project & customer.
    • Attend training while required
    • Follow the QA Team leader and company instructions
    • Other duties as assigned.
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    تم العثور عليها في: Talent QA DC C2 - منذ 4 أيام

    Al Abdulghani Motors Doha, دولة قطر

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    تم العثور عليها في: Talent QA DC C2 - منذ 4 أيام

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    تم العثور عليها في: Talent QA DC C2 - منذ 4 أيام

    Zero One Business Solutions Doha, دولة قطر

    -Handle customer inquiries regarding alltypes of services according to the Call Center · processesand KPI s and by the suitable approach (telephone, fax,mai · l,..) in the required time frame. · -Captureinformation and enter data into the computer system (CRM) in atimely and · ac ...

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    تم العثور عليها في: DrJobEn QA A2 - منذ يومين

    Power International Holding Qatar Doha, دولة قطر

    Manage large volumes of incoming and outgoing calls in a timely mannerFollow communication "scripts" when dealing with different topicsDetermine customer needs, clarify information, research each issue, and provide solutions and/or alternativesSeize opportunities to sell products ...

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    تم العثور عليها في: DrJobEn QA A2 - منذ 10 ساعات

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