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Doha

    Customer Support - Doha, دولة قطر - B2C Solutions

    B2C Solutions
    B2C Solutions Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ 22 ساعة

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    وصف
    • Respond to customer queries in a timely and accurate way, via phone, email or chat
    • Identify customer needs and help customers use specific features
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Assist in training junior Customer Support Representatives
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