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Doha

    Customer Support - Doha, دولة قطر - B2C Solutions

    B2C Solutions
    B2C Solutions Doha, دولة قطر

    منذ أسبوع

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    وصف
    • Respond to customer queries in atimely and accurate way, via phone, email orchat
    • Identify customer needs and help customersuse specific features
    • Analyze and reportproduct malfunctions (for example, by testing different scenariosor impersonating users)
    • Update our internaldatabases with information about technical issues and usefuldiscussions with customers
    • Monitor customercomplaints on social media and reach out to provideassistance
    • Share feature requests and effectiveworkarounds with team members
    • Inform customersabout new features and functionalities
    • Followup with customers to ensure their technical issues areresolved
    • Gather customer feedback and sharewith our Product, Sales and Marketingteams
    • Assist in training junior CustomerSupport Representatives
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