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Doha

    Director of Revenue - Doha, دولة قطر - IHG Hotel & Resorts

    IHG Hotel & Resorts
    IHG Hotel & Resorts Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ ساعة

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    وصف
    LINQM is looking to add multiple Customer Support Specialists.
    Duties and Responsibilities

    Participate in 4-6 weeks of individual training with supervisor and/or lead operator Additional individual training on more advanced skills is periodically provided later in the 6-12 month program.

    Participate in other structured training as assigned, including policy training, cross training, and call observation.
    Perform Attendant duties under direct supervision


    Examples include:
    Process calls using appropriate paging and dispatching procedures

    Qualifications
    A high school diploma is required.
    Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence
    Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected
    typing rate of 40-50 WPM), and basic computer (PC or MAC) skills
    Ability to communicate clearly, concisely and effectively with staff and management
    Ability to work effectively in a team environment
    Experience working in a customer service environment, with demonstrated ability to handle high call
    volumes, preferably in a university and/or a medical center setting

    Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system).

    Polished and courteous telephone manner with clear speaking voice

    Other:
    May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or
    beeper).
    Required to remain on duty without leaving the console for three or more hours at a time.
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